Is there any game out there with a worse support team than final fantasy?

[Taika]

I doubt there's anything you can do to fix the situation as this point since it seems the GMs consider the FC chest solely the FC leader's responsibility. In the future, the only way to try to prevent this from happening is using the one-time password app to make sure no one else can access your account and only give chest and promotion rights to characters who can be 100% trusted (also to protect their account).

[odd_prophet]

I doubt there's anything you can do to fix the situation as this point since it seems the GMs consider the FC chest solely the FC leader's responsibility. In the future, the only way to try to prevent this from happening is using the one-time password app to make sure no one else can access your account and only give chest and promotion rights to characters who can be 100% trusted (also to protect their account).

Isn't it a bit victim blamey to say it's the person who got hacked's fault?

[Valkyrie_Lenneth]

Isn't it a bit victim blamey to say it's the person who got hacked's fault?

When SE provides the free ability to secure your account with 2-factor authentication, and also, its incredibly unlikely his account got hacked and VERY likely he used a weak password on another site that was compromised OR fell for the twitch scams. All of which WERE his fault.

If it was SE's system at self that was at fault, sure, but its not.

[odd_prophet]

When SE provides the free ability to secure your account with 2-factor authentication, and also, its incredibly unlikely his account got hacked and VERY likely he used a weak password on another site that was compromised OR fell for the twitch scams. All of which WERE his fault.

If it was SE's system at self that was at fault, sure, but its not.

the system used to have automatic lockout if it detected a different IP. I'm sure it still does, this is a failing on square's part.

Not saying the 2-factor isn't a useful addition, but it shouldn't be a necessary one.

If a person gets robbed you don't tell them they should've put 2 locks on their door do you?

[Valkyrie_Lenneth]

the system used to have automatic lockout if it detected a different IP. I'm sure it still does, this is a failing on square's part.

Not saying the 2-factor isn't a useful addition, but it shouldn't be a necessary one.

If a person gets robbed you don't tell them they should've put 2 locks on their door do you?

If they get robbed and had the door unlocked or the key under the front mat, well....

Its FREE. They incentivize it with a 100% free teleport in game. Its in your face in that the password entry box is always there. Short of forcing players to use it (which would lead to complaints of "wahh, over-protection" I'm sure, would go a long way to reducing the amount of "hacked" accounts.

[odd_prophet]

If they get robbed and had the door unlocked or the key under the front mat, well....

So should the criminal get off scott free? If we know who looked under the mat and entered the house should it be accepted that the goods are now theirs simply because we didn't do enough to protect it?

[Valkyrie_Lenneth]

So should the criminal get off scott free? If we know who looked under the mat and entered the house should it be accepted that the goods are now theirs simply because we didn't do enough to protect it?

Your friend got his account restored no? This is why actually understanding your FC privileges is important. They can't do anything to the other character because unless there are chat logs, they don't know that he wasn't allowed. Timestamps alone prove nothing.

[ICountFrom0]

If they get robbed and had the door unlocked or the key under the front mat, well....

Its FREE. They incentivize it with a 100% free teleport in game. Its in your face in that the password entry box is always there. Short of forcing players to use it (which would lead to complaints of "wahh, over-protection" I'm sure, would go a long way to reducing the amount of "hacked" accounts.

free?

What one of these two things is free

the $20 token

or the monthly cost of a cell phone with a data plan?

Square can claim it's free, when they pay for my cell phone, thank you very much. Data isn't cheep everywhere.


Look, support has admitted there was a hacking, they rolled back one character. They didn't roll back the results of the actions of that character, so the dummy acount that was let in, BY THE HACKER, was able to get away.

Support has no interst in fixing this.

Just take this as a lesson learned, "Support is useless" and "never trust anything in the game".

[Valkyrie_Lenneth]

free?

What one of these two things is free

the $20 token

or the monthly cost of a cell phone with a data plan?

Square can claim it's free, when they pay for my cell phone, thank you very much. Data isn't cheep everywhere.


Look, support has admitted there was a hacking, they rolled back one character. They didn't roll back the results of the actions of that character, so the dummy acount that was let in, BY THE HACKER, was able to get away.

Support has no interst in fixing this.

Just take this as a lesson learned, "Support is useless" and "never trust anything in the game".

Umm... The app doesn't use any data afaik. And theres this thing called Wi-Fi. You have to have access to the internet to play the game. so... Yeah...

Also, claiming that the app isnt free because you have to buy a phone.... Like.. Do you claim the game was expensive because you had to buy a ps4/pc? Was your drivers license expensive because you had to buy a car? Your logic is nonsense

Also, the token is $14.99, and that includes the shipping.

[Mihana]

They didn't roll back the results of the actions of that character, so the dummy acount that was let in, BY THE HACKER, was able to get away.

Support has no interst in fixing this.

While I disagree with the "support is useless" notion I'm genuinely curious about the reason why they couldn't restore the actions. Is it just data backed up periodically they can restore? Are they only authorized to do rollbacks of characters? A Free Company after all isn't something they can't probably do a restore on and outright restoring gil to a Free Company bank is maybe beyond their abilities. If they OP reads this, what did they precisely say about their reasoning behind refusing to do it?