If you remove the outliers of those that will 100% expect or refuse to do X (small or large pulls). I wonder how many tanks refuse to try because of the way they were asked to do X or how they have been treated in the past. I’ve seen some really bad behavior on both sides. Hell look at some of the attitudes in this thread. A little understanding in the way things are communicated could go a long way. We can have expectations but we can not forget the human component either. A little understanding could help bring about the outcome the majority expects. Sadly, I already hear the comments of “it’s not my job”.