So when does SE plan to credit our accounts for the multiple ongoing service issues?

[Baingoleth]

Now we are getting somewhere! Thank you!

To continue, may I ask why you would feel like compensation is due for the reason above? It's not SE's fault right?

In the abstract, SE has a responsibility/obligation to ensure they are providing quality service. Why you feel their obligation suddenly changes after a set period of time is beyond me.

An operation with the scale of FFXIV can't just cut ties with their hosting service and ISP without giving them reasonable time to address an issue like DDoS attacks. The logistics of moving everything is complicated and time-consuming also. I've worked with hosting and ISPs long enough to know how long these sorts of impairments usually take and should take to resolve under normal circumstances. I'd start to ask questions about the competency of NTT's ability to handle DDoS attacks after cutting them some slack for few weeks, especially given that the NTT has proven that they can work around each attack within a few minutes. If the attacks lasted for much longer than they do when they happened, I'd probably be less inclined to be as patient but the responsible people at NTT seem to be getting on top of each attack and doing something about it right away.

If you task a reliable delivery service to deliver your package and their delivery person has trouble getting it there, it is atypical. It's not your fault, it is the fault of that delivery person. If, however, that same delivery person continues to screw up time and again you'd then decide they were unreliable, look into a different delivery service, and maybe give the person the deliveries are going to a little something, not out of responsibility or obligation, but rather good will.

...same thing happening here. We're simply not at the part where the delivery service is shown to be unreliable yet.

Something else comes to mind. What if you are late for work by a few minutes for a week because there is construction and you have no history of lateness? Should your boss have a heavy hand and dock your pay or take other drastic measures? If you are a good employee, you'll leave earlier or find a better way to get to work and your boss will forget about it. If you are habitually late for weeks on end, then I'd expect your boss would look at taking corrective measures. I'm not convinced that NTT has proven that they can't get this resolved and that SE needs to find another hosting service yet. If this is still going on next week, I'll be concerned.

[Moonlite]

I highly doubt the validity of this statement.

Before the time of pvrs and streaming. My cable dropped and I called the company before my show would start and asked if anything could be done. They said that they were sorry I was going to miss an hour of TV that I had set time aside for and said that my account was in good standing, 10 years no late payments. Not only did they credit me for that month they turned on the canadian equivalent of HBO at the time for 6 months no charge. That was one measly show missed and I wasn't even that upset. Hell local grocery chain near where I live gives 10 dollar gift card for almost any complaint. No 24pack pepsi have 10 dollars, no lunch meat you like have 10 dollars. Amazon and best buy has repeatedly credited my account for poor deliveries and they weren't even the ones responsible.

[Xerek]

But they are taking appropriate measures. Protections against DDoS arent fool proof.

I think the only time compensation is due is when you literally cannot access their servers due to server shutdown longer than 24 hours. That seems to be the norm with most companies that don't have to compensate but choose too.

The game is not unplayable, you can still access it. Yes the lag/d-c happens, but the service is still up and available.

I am a gamer in general. I remember a couple years ago when lizardsquad decided to take down both xblive and psn......xblive (3 days) and psn (~5 days) both offered days compensation since you could not access it the whole of the holiday it was down. That makes sense.

DDoS attacks are just the name of the game now and it affects multiple games. Not just FFXIV. FFXIV was not the only game affected this last round of DDoS. So no, I do not believe it requires compensation.

Before the time of pvrs and streaming. My cable dropped and I called the company before my show would start and asked if anything could be done. They said that they were sorry I was going to miss an hour of TV that I had set time aside for and said that my account was in good standing, 10 years no late payments. Not only did they credit me for that month they turned on the canadian equivalent of HBO at the time for 6 months no charge. That was one measly show missed and I wasn't even that upset. Hell local grocery chain near where I live gives 10 dollar gift card for almost any complaint. No 24pack pepsi have 10 dollars, no lunch meat you like have 10 dollars. Amazon and best buy has repeatedly credited my account for poor deliveries and they weren't even the ones responsible.

Your cable going out was the fault of your cable company, the disruption caused by a fault in their equipment. Since the problem here is not due to a fault with SE at all, and is the result of DDoS attacks on the ISP SE uses, not something SE owns, the comparison is invalid.

[Kewitt]

Before the time of pvrs and streaming. My cable dropped and I called the company before my show would start and asked if anything could be done. They said that they were sorry I was going to miss an hour of TV that I had set time aside for and said that my account was in good standing, 10 years no late payments. Not only did they credit me for that month they turned on the canadian equivalent of HBO at the time for 6 months no charge. That was one measly show missed and I wasn't even that upset. Hell local grocery chain near where I live gives 10 dollar gift card for almost any complaint. No 24pack pepsi have 10 dollars, no lunch meat you like have 10 dollars. Amazon and best buy has repeatedly credited my account for poor deliveries and they weren't even the ones responsible.

Sounds like you complain a lot.
Ok so lets really look at the numbers.
If you pay $20/30 days. with retainers.
If you Disconnect 20 times a day over 2 weeks periods, Where the interruption to the server last only 5 seconds and your able to get back on. it may take longer to log back on but not really an issue issue where as sometimes there is no relog and sometimes it's 90k disconnect.
Anyways at 280, 5 seconds disconnections. They would own you $0.01080246913 So you want them to cut you a check or a Digital items for 1 penny. Well in Canada we got ride of the penny.
Sorry you live in a world where if something isn't prefect you whine and complain because you think your entitled, The rest of us don't really care. Also the time it took you to post your request for a refund....

@150 words @ 50 word per min it took 3 mins to request a penny refund.
If the game is offline for 24 hours I don't have an issue with... if the game is off line for a 2 days. I don't have an issue. If it's much longer then 2 days I would then be thinking a credit would be in order.

[Lambdafish]

If it's much longer then 2 days I would then be thinking a credit would be in order.

Which they have done in the past. The servers were offline for 2 days when the servers moved, we got compensated for that.

[Moonlite]

Snip

I don't care if the game runs or not.I don't pay for this account. i was responding to the fact the person I quoted acted like companies don't provide compensation with simple examples of just asking. Lucky for you when you have a problem you pretend it doesn't exist and hope it magically fixes itself. I have literally only been super mad at a company once and escalated it. I actually asked for a written apology, not money. Guess what companies would much rather give you money. Also most compensation does not equal what is lost.

Next when I go to a store I don't write the policy for customer satisfaction. And checking the website of the grocery chain I mentioned it just mentions free next visit. But as it must be easier to process as a gift card that's what they hand out.

"X Retailer has a 100% satisfaction guarantee. Promising 100% satisfaction and “no excuses,” the guarantee ensures money back or a free replacement on any item that left a customer unsatisfied for any reason. Our stuff: If ever one of our products does not meet your expectations, please feel free to return it to the store on your next visit. Your purchase will gladly be replaced or refunded, and your comments, with complete product information, will be forwarded to the Our stuff Customer Care Team."

People asking for money and people defending SE all need to admit one thing. This company runs on sub standard customer service all around period zero debate. Live with it, they have been listed as poor since playstation one days. It isn't going to change at this point. Unless you plan to tank scores like BR/RUS did or escalate social media shaming all this is pointless.

[Alien_Gamer]

People asking for money and people defending SE all need to admit one thing. This company runs on sub standard customer service all around period zero debate.

And yet each time I've had an issue that I took up with customer service I had my problem resolved and I was satisfied. I wouldn't call it sub standard. I know others that have also had no issues with the customer services so....yes it can be debated.

[blindfoldedkaos]

The problem lies with SE's ISP, not with SE itself, the DDOS is targeting a backbone in Cali for the ISP, re-routing is almost impossible, any routing they can do is terrible at best.
Plus SE only compensates when the downtime is on their end, which this isn't.
At most SE will be compensated by the ISP not us.

Also the terms of service means SE owes people nothing, since it's not their fault.

[K3KW4RCHILD]

Well, it’s a fair argument, even if it isn’t going to get traction. However, the biggest problem is how many players don’t seem to have been suffering the same problems. That would negate the idea of a blanket solution or compensation.

[LyraKuroneko]

I don't know about others, but i can't acces the game at all for now. I tried to ping it, resulting in nothing but packet loss, when it's ok for other thing so it's not at network issue on my part (i would have prefer that lol).
I can barelly access to the character selection menu. I know it's not SE fault but it's still being very annoying. It's only getting worse and it last.
It's the ISP problem, ok. But once again, why don't they have backup ISP??
Unstead of compensating, since yeah it differ from pple to pple. An option to pause/halt the sub would be great. I don't want to pay a game i cannot play.