So when does SE plan to credit our accounts for the multiple ongoing service issues?

[NolLacnala]

DDoS attacks are nothing new, there isn't an online service in the world that doesn't get them, even XIV. Hell, 1.0 even got them. The catch is that since the move, attacks have gotten noticeably worse, and the new provider's defenses are proving to be inefficient, to the point that it's looking like their systems can't differentiate between an attacker and a legitimate player (which explains the zero lag no stutter 90ks)

The shoddy defenses aren't the devs' fault, but it is their responsibility to give the datacenter hell for ineptitude.

[ElazulHP]

SE isn't the point of failure, it's the ISP's getting DDoS'ed. If anything SE will use this in their next round of negotiations to lower the price they get charged. Will we see anything out of it though? Unlikely. So don't get your hopes up.

[SenorPatty]

I don't think they have plans. For starters, like most most mmos, they most certainly have a ToA clause that informs the user that (in very short words here) that you agree that there might be service disruptions and that they're not liable for it.

That being said...

Many mmos compensate not out of obligation but rather goodwill and subtle attempt to retain your patronage. There are various degrees at which they do this. Typically, a complete inability to log in, much less even play for an entire day may lead to an extra day or days of free game time. Notice the "entire" here. Anything less than that and its usually something like double exp or some consumable goods or very low value trinket.

All in all, the keyword here is obligation, to which SE usually finds itself not having to adhere to.

[Anienai]

-

You have an awesome character card.

I just want someone to love me... T_T

/roehug

https://www.youtube.com/watch?v=kijpcUv-b8M

[Baingoleth]

Getting mad at SE for their ISP trouble is like your kid getting mad at you because you have an internet outage. Do you have any power to fix your internet outage? Nope. You call your ISP and they tell you that they are working on it. Your kid doesn't get a credit but you might. Your kid might get a mega-ranger just to stop all the whining though. SE might get a credit and because people are whining, there might be some kind of handout to the players but I doubt it.

[Calteru]

Getting mad at SE for their ISP trouble is like your kid getting mad at you because you have an internet outage. Do you have any power to fix your internet outage? Nope. You call your ISP and they tell you that they are working on it. Your kid doesn't get a credit but you might. Your kid might get a mega-ranger just to stop all the whining though. SE might get a credit and because people are whining, there might be some kind of handout to the players but I doubt it.

I would strongly discourage SE from offering anything. Some people might get the idea they can keep doing this to get stuff.

[Baingoleth]

I would strongly discourage SE from offering anything. Some people might get the idea they can keep doing this to get stuff.

I so agree with you.

Some folks have suggested that because NTT is having a hard time mitigating the DDoS attacks that they are experiencing, SE might want to consider a new ISP/data centre. There might be some wisdom in that sentiment. Switching ISPs and moving a data centre is no small undertaking though. NTT also has a global backbone so they are no small player. Only SE knows the cost to benefit in switching and I, personally, trust that they'll do what's best for the game.

[Senhime]

The question is; why are only US players (data center wise) targeted?

[Baingoleth]

Someone might be attacking NTT for other reasons and maybe SE isn't targeted at all. They have hosting with NTT and it is possible that someone is trying to hurt NTT or some other company who uses their services. Maybe SE is the target. Unless someone comes out and says why the NA NTT routers are under attack, we can't know.

[ChloeGrace]

That company in Montreal must be pretty upset about SE switching servers.