So when does SE plan to credit our accounts for the multiple ongoing service issues?

[Kewitt]

Before the time of pvrs and streaming. My cable dropped and I called the company before my show would start and asked if anything could be done. They said that they were sorry I was going to miss an hour of TV that I had set time aside for and said that my account was in good standing, 10 years no late payments. Not only did they credit me for that month they turned on the canadian equivalent of HBO at the time for 6 months no charge. That was one measly show missed and I wasn't even that upset. Hell local grocery chain near where I live gives 10 dollar gift card for almost any complaint. No 24pack pepsi have 10 dollars, no lunch meat you like have 10 dollars. Amazon and best buy has repeatedly credited my account for poor deliveries and they weren't even the ones responsible.

Sounds like you complain a lot.
Ok so lets really look at the numbers.
If you pay $20/30 days. with retainers.
If you Disconnect 20 times a day over 2 weeks periods, Where the interruption to the server last only 5 seconds and your able to get back on. it may take longer to log back on but not really an issue issue where as sometimes there is no relog and sometimes it's 90k disconnect.
Anyways at 280, 5 seconds disconnections. They would own you $0.01080246913 So you want them to cut you a check or a Digital items for 1 penny. Well in Canada we got ride of the penny.
Sorry you live in a world where if something isn't prefect you whine and complain because you think your entitled, The rest of us don't really care. Also the time it took you to post your request for a refund....

@150 words @ 50 word per min it took 3 mins to request a penny refund.
If the game is offline for 24 hours I don't have an issue with... if the game is off line for a 2 days. I don't have an issue. If it's much longer then 2 days I would then be thinking a credit would be in order.

[Lambdafish]

If it's much longer then 2 days I would then be thinking a credit would be in order.

Which they have done in the past. The servers were offline for 2 days when the servers moved, we got compensated for that.

[Moonlite]

Snip

I don't care if the game runs or not.I don't pay for this account. i was responding to the fact the person I quoted acted like companies don't provide compensation with simple examples of just asking. Lucky for you when you have a problem you pretend it doesn't exist and hope it magically fixes itself. I have literally only been super mad at a company once and escalated it. I actually asked for a written apology, not money. Guess what companies would much rather give you money. Also most compensation does not equal what is lost.

Next when I go to a store I don't write the policy for customer satisfaction. And checking the website of the grocery chain I mentioned it just mentions free next visit. But as it must be easier to process as a gift card that's what they hand out.

"X Retailer has a 100% satisfaction guarantee. Promising 100% satisfaction and “no excuses,” the guarantee ensures money back or a free replacement on any item that left a customer unsatisfied for any reason. Our stuff: If ever one of our products does not meet your expectations, please feel free to return it to the store on your next visit. Your purchase will gladly be replaced or refunded, and your comments, with complete product information, will be forwarded to the Our stuff Customer Care Team."

People asking for money and people defending SE all need to admit one thing. This company runs on sub standard customer service all around period zero debate. Live with it, they have been listed as poor since playstation one days. It isn't going to change at this point. Unless you plan to tank scores like BR/RUS did or escalate social media shaming all this is pointless.

[Alien_Gamer]

People asking for money and people defending SE all need to admit one thing. This company runs on sub standard customer service all around period zero debate.

And yet each time I've had an issue that I took up with customer service I had my problem resolved and I was satisfied. I wouldn't call it sub standard. I know others that have also had no issues with the customer services so....yes it can be debated.

[Xerek]

Some people don't wanna listen. This thread is really just...

"My game time is inturrepted. I demand SE compensate us!"
"It's not really SE's fault. They're being attacked..."
"Don't care. Game time interrupted. I demand compensation."
"Yeah but, it's not the servers, if you look at these traces, you'll see..."
"DON'T CARE! GAME TIME INTERRUPTED! SE COMPENSATE ME!"
"SE's not the one responsible! Look at all the evidence proving it's not their fau..."
"DON'T CARE!!! SE COMPENSATE NOW!!!"
"*sigh*"

[winsock]

When companies fail to take appropriate security measures to protect your data and their databases are compromised exposing your personal data, you are entitled to compensation because of negligence.

How about if a company fails to take appropriate security measures to protect their service? Whether they are or aren't is speculation, but to say that have 0 ethical responsibility is a stretch.

For the sake of getting some indication as to whether or not out discussion can go anywhere:
Do you believe there is ANY circumstance in which SE should add time to consumer accounts due to the quality of service. For example, if the DDoS attacks made the game unplayable for the full month of your sub, would you feel like SE should compensate you in some way? After all, their service didn't provide any value to you.

[silverlunarfox]

How about if a company fails to take appropriate security measures to protect their service? Whether they are or aren't is speculation, but to say that have 0 ethical responsibility is a stretch.

For the sake of getting some indication as to whether or not out discussion can go anywhere:
Do you believe there is ANY circumstance in which SE should add time to consumer accounts due to the quality of service. For example, if the DDoS attacks made the game unplayable for the full month of your sub, would you feel like SE should compensate you in some way? After all, their service didn't provide any value to you.

But they are taking appropriate measures. Protections against DDoS arent fool proof.

I think the only time compensation is due is when you literally cannot access their servers due to server shutdown longer than 24 hours. That seems to be the norm with most companies that don't have to compensate but choose too.

The game is not unplayable, you can still access it. Yes the lag/d-c happens, but the service is still up and available.

I am a gamer in general. I remember a couple years ago when lizardsquad decided to take down both xblive and psn......xblive (3 days) and psn (~5 days) both offered days compensation since you could not access it the whole of the holiday it was down. That makes sense.

DDoS attacks are just the name of the game now and it affects multiple games. Not just FFXIV. FFXIV was not the only game affected this last round of DDoS. So no, I do not believe it requires compensation.

[Baingoleth]

How about if a company fails to take appropriate security measures to protect their service? Whether they are or aren't is speculation, but to say that have 0 ethical responsibility is a stretch.

For the sake of getting some indication as to whether or not out discussion can go anywhere:
Do you believe there is ANY circumstance in which SE should add time to consumer accounts due to the quality of service. For example, if the DDoS attacks made the game unplayable for the full month of your sub, would you feel like SE should compensate you in some way? After all, their service didn't provide any value to you.

Seriously, do you expect SE to move a bunch of racks out of NTTs data-centre and into another one overnight because NTT is getting DDoSed? Get real.

Any time my service was interrupted, I did a traceroute and sure enough, it was an NTT hop experiencing packet delay and loss. Not once did I see latency at SE's endpoint IP address. The servers stayed up and appeared to keep running just fine. It would appear that any network security within SE's power has been good enough so far.

Do I think there could be cases where SE could be in a position to credit back subscription fees to the players? Absolutely. A few things come to mind:

-If an update goes live and they made errors that prevent login
-If a server experiences technical trouble and they ignore it
-Or even if NTT has major network trouble long-term and SE doesn't look at new hosting service

As for point 3, I don't think SE is there yet. As a global ISP with a massive client base, I fully expect NTT to be on top of this. In the cases where I was affected on my route last week, NTT had the offending IP addresses black-holed within a few minutes. If this goes on for another week, even though the interruptions are a few minutes at most, I would hope SE will consider other hosting providers. I haven't noticed any latency for a few days now so I am hopeful that NTT found a way to permanently mitigate the attack, found the source and was able to take action to stop the DDoSer or that the DDoSer gave up.

Personally, I don't think SE has been negligent in any way throughout this entire attack on NTT and therefore, I won't be asking them for compensation.

[Mavrias]

Square isn't gonna compensate anyone because not everyone was affected. Heck, probably not even half of the NA playerbase was affected. It depended entirely on wbat channels your ISP goes through to access Square's servers.

Do you also demand compensation every time your power goes out?

If you order a pizza for delivery and it takes a while to get to you cause of a snowstorm, are you automatically owed a free pizza?

[Canadane]

The amount of people that think the issue us related to SE or even directed at FFXIV is pretty mind boggling.