Quote Originally Posted by shibeouya View Post
Apparently purchasing a PS4 license adds 30 days of free time to your account (which I did not even know). So although I never unsubscribed, with the free time from PS4 license I did not qualify... That's messed up.
Honestly, if the information they have is the same as ours and I was a CS rep for this case, I'd probably have told you the same (that you are qualified). There is literally no mention of free time hindering an already qualified account. Basically, any information regarding free time on their details of the campaign point that it is just ignored and does not count for anything. This is unfortunately requiring the attention of CMs or reps that actually are responsible for letting the JP branch know there's either a bug or misleading information on the site. It literally states that free play periods do not affect the campaign (i.e. it's an ignored variable) and mentions nothing that it will hinder qualified accounts.