Quote Originally Posted by LordSilverfox View Post
So, if I actually take the time to call and have this fixed tomorrow, will everything be resolved right then and there? Because I have a full time job and I work 12 hour shifts. I wont be home to do any console stuff...
They will be able to resolve it without you doing anything, most likely; you will not need your console or the game itself on hand. However, it will most likely not get resolved "right then and there". While most EU players seem to get their situation taken care of immediately, most NA people have had to wait anywhere from 5 to 48+ hours after actually talking to an employee and getting their ticket escalated.

This is, of course, assuming you actually get through to them and don't get hit with busy signal after busy signal. This is also assuming you have time to potentially sit on hold for 3+ hours even after getting past all the busy signals.