Lost free 30 days for accidentally registered to the wrong service account?

[surrel]

It's been almost a week since I submitted my first ticket. I'm getting to the point where I'm debating buying another copy of the game or starting all over >_> Neither of which I really want to do but this is getting ridiculous.

[Nejikun4]

It's been almost a week since I submitted my first ticket. I'm getting to the point where I'm debating buying another copy of the game or starting all over >_> Neither of which I really want to do but this is getting ridiculous.

I baught a new one for ps3 last night if you need help lemme know ill help you

[Skyseoul]

I baught a new one for ps3 last night if you need help lemme know ill help you

I was debating on which to do this or not.

How did you exactly add the code on to youre main account throgh psn?

[surrel]

I was debating on which to do this or not.

How did you exactly add the code on to youre main account throgh psn?

It'll ask you which service account you want to add it to or if you want to add it to a new service account.

I'm just worried if I go buy a new game, it'll create me a new service account again when I try to register it even though I never selected that option in the first place -.-

[Skyseoul]

It'll ask you which service account you want to add it to or if you want to add it to a new service account.

I'm just worried if I go buy a new game, it'll create me a new service account again when I try to register it even though I never selected that option in the first place -.-

Yeah same thing i'm scared of doing.

[Mayh]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

[MrAdog34]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

I followed the second link, and saw my ticket list. One of them said Please Respond next to it, it was the one i used during the chats and stuff, which didnt work because I am NA and i was on EU chat. But my other two tickets say open, but that one says Please Respond. Anybody know what that means? As in do I have to call tomorrow or are they gonna fix it? or what...

[Mayh]

I followed the second link, and saw my ticket list. One of them said Please Respond next to it, it was the one i used during the chats and stuff, which didnt work because I am NA and i was on EU chat. But my other two tickets say open, but that one says Please Respond. Anybody know what that means? As in do I have to call tomorrow or are they gonna fix it? or what...

I know that after I called in and got my ticket escalated, the title on it changed to "Please Respond."
I don't think it means -you- need to respond to anything, that is just a way of tagging the ticket for attention at the support center. Though, because EU cannot attend to NA accounts I'm not sure why they tagged your ticket at all.

You still need to contact NA support.

[MrTapion]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

I logged in, and none of the tickets I submitted was listed, wow. So, just filled out a new one, and now it is listed. I guess oddly and sadly, makes me feel a little better. But pretty lame, that even after chat support, no update or anything. I wonder if it was because I was never actually logged in when I made those original tickets, guess thought I was or, me putting in my SE id, that it would have just updated.
Hopefully after I get home from work, can get a hold of someone at the number. With a 2 hour + wait I can imagine.

Thanks though, and good luck to the others with this issue.

[LordSilverfox]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

So, if I actually take the time to call and have this fixed tomorrow, will everything be resolved right then and there? Because I have a full time job and I work 12 hour shifts. I wont be home to do any console stuff...