Quote Originally Posted by rutsahl View Post
I have no delusions of this being resolved in 2 weeks. That may seem like a long time to many of you, but if SE actually sorted this all out in 2 weeks that would be a miracle.

Many years ago in FFXI my account was hacked. It took SE 9 months to restore my account (still stripped of all valuables and gil.) That's right, apparently SE had to carry my ticket to term or something. They made me print out a form on a pdf file, take it to the bank to get it notarized (I'm sure the notary thought I was crazy using her services for a video game,) and mail it in to them. I called customer support approximately every 2 weeks to check up on the status of my account. Every time I was told they were working on it and could not provide an ETA, until one day around 8 months into the process the employee tells me he can't find my ticket, it looks like they must have lost it. So I had to provide a bunch of information to him over the phone again and have them start a new ticket that somehow miraculously only took 1 month to finish. So over all a 9 month process just to return my character completely stripped of all my hard work except for the missions complete and the levels gained.

Basically what I'm saying here is that you should all settle in for the long haul. This isn't going to be over quickly.
man don't tell us horror stories like that... I'm already less than hopeful as it is :/