Lost free 30 days for accidentally registered to the wrong service account?

[rutsahl]

I have no delusions of this being resolved in 2 weeks. That may seem like a long time to many of you, but if SE actually sorted this all out in 2 weeks that would be a miracle.

Many years ago in FFXI my account was hacked. It took SE 9 months to restore my account (still stripped of all valuables and gil.) That's right, apparently SE had to carry my ticket to term or something. They made me print out a form on a pdf file, take it to the bank to get it notarized (I'm sure the notary thought I was crazy using her services for a video game,) and mail it in to them. I called customer support approximately every 2 weeks to check up on the status of my account. Every time I was told they were working on it and could not provide an ETA, until one day around 8 months into the process the employee tells me he can't find my ticket, it looks like they must have lost it. So I had to provide a bunch of information to him over the phone again and have them start a new ticket that somehow miraculously only took 1 month to finish. So over all a 9 month process just to return my character completely stripped of all my hard work except for the missions complete and the levels gained.

Basically what I'm saying here is that you should all settle in for the long haul. This isn't going to be over quickly.

[Kemas]

I have no delusions of this being resolved in 2 weeks. That may seem like a long time to many of you, but if SE actually sorted this all out in 2 weeks that would be a miracle.

Many years ago in FFXI my account was hacked. It took SE 9 months to restore my account (still stripped of all valuables and gil.) That's right, apparently SE had to carry my ticket to term or something. They made me print out a form on a pdf file, take it to the bank to get it notarized (I'm sure the notary thought I was crazy using her services for a video game,) and mail it in to them. I called customer support approximately every 2 weeks to check up on the status of my account. Every time I was told they were working on it and could not provide an ETA, until one day around 8 months into the process the employee tells me he can't find my ticket, it looks like they must have lost it. So I had to provide a bunch of information to him over the phone again and have them start a new ticket that somehow miraculously only took 1 month to finish. So over all a 9 month process just to return my character completely stripped of all my hard work except for the missions complete and the levels gained.

Basically what I'm saying here is that you should all settle in for the long haul. This isn't going to be over quickly.

lol I've had to do the same in XI except I had to photocopy my driver's license and a proof of address. That's what amazes me with people being surprised at SE's lack of communication. It's nothing new people!!

[ParanoidHobo]

I have no delusions of this being resolved in 2 weeks. That may seem like a long time to many of you, but if SE actually sorted this all out in 2 weeks that would be a miracle.

Many years ago in FFXI my account was hacked. It took SE 9 months to restore my account (still stripped of all valuables and gil.) That's right, apparently SE had to carry my ticket to term or something. They made me print out a form on a pdf file, take it to the bank to get it notarized (I'm sure the notary thought I was crazy using her services for a video game,) and mail it in to them. I called customer support approximately every 2 weeks to check up on the status of my account. Every time I was told they were working on it and could not provide an ETA, until one day around 8 months into the process the employee tells me he can't find my ticket, it looks like they must have lost it. So I had to provide a bunch of information to him over the phone again and have them start a new ticket that somehow miraculously only took 1 month to finish. So over all a 9 month process just to return my character completely stripped of all my hard work except for the missions complete and the levels gained.

Basically what I'm saying here is that you should all settle in for the long haul. This isn't going to be over quickly.

man don't tell us horror stories like that... I'm already less than hopeful as it is :/

[Aivre]

man don't tell us horror stories like that... I'm already less than hopeful as it is :/

His was obviously a very original case. Not that I'm trying to downplay your example in any way rutsahl.

While SE's CS is notorious for being bad, I think that in this instance, there are sooooo many people having this issue; it will eventually be fixed. It's just a matter of when.

That's not necessarily me being overly optimistic either. I just think that this launch hit SE with so much crap that they really weren't prepared for it. People keep saying, "Don't use that an excuse." But what a lot of you guys don't realize is that SE was practically bankrupt after the original 1.0 launch of XIV. They hadn't had the money for a new support team. I'm not saying this is an excuse for them to not solve our problems. It's just going to take time.

[rutsahl]

His was obviously a very original case. Not that I'm trying to downplay your example in any way rutsahl.

While SE's CS is notorious for being bad, I think that in this instance, there are sooooo many people having this issue; it will eventually be fixed. It's just a matter of when.

That's not necessarily me being overly optimistic either. I just think that this launch hit SE with so much crap that they really weren't prepared for it. People keep saying, "Don't use that an excuse." But what a lot of you guys don't realize is that SE was practically bankrupt after the original 1.0 launch of XIV. They hadn't had the money for a new support team. I'm not saying this is an excuse for them to not solve our problems. It's just going to take time.

Well I can't really foresee how SE will handle this particular situation. One would hope that this is a very high priority for them because it will probably effect the way their sales go for this game for quite a while.

I can however tell you that my case was actually not that original at the time, and in fact I could be considered one of the more fortunate ones. During the time this happened, RMT were running rampant with account hacking (I believe it's what originally led to the security token and the one-time password system.) A few lucky soles had their accounts returned within a month or two, more however, like me, took much longer. A few rare cases took around 2 years to be returned. If it's still around on their forums, you can find a thread about as long as this one on the Blue Gartr forums that stemmed as a result of the event.