Quote Originally Posted by ParanoidHobo View Post
man don't tell us horror stories like that... I'm already less than hopeful as it is :/
His was obviously a very original case. Not that I'm trying to downplay your example in any way rutsahl.

While SE's CS is notorious for being bad, I think that in this instance, there are sooooo many people having this issue; it will eventually be fixed. It's just a matter of when.

That's not necessarily me being overly optimistic either. I just think that this launch hit SE with so much crap that they really weren't prepared for it. People keep saying, "Don't use that an excuse." But what a lot of you guys don't realize is that SE was practically bankrupt after the original 1.0 launch of XIV. They hadn't had the money for a new support team. I'm not saying this is an excuse for them to not solve our problems. It's just going to take time.