Lost free 30 days for accidentally registered to the wrong service account?

[Toranja]

After this issue is eventually resolved, we need to make some pressure for SE to overhaul their registration and support system.

[Tyrique]

To be clear after the merge you lose the characters on SA2 ?

[Kemas]

I have no delusions of this being resolved in 2 weeks. That may seem like a long time to many of you, but if SE actually sorted this all out in 2 weeks that would be a miracle.

Many years ago in FFXI my account was hacked. It took SE 9 months to restore my account (still stripped of all valuables and gil.) That's right, apparently SE had to carry my ticket to term or something. They made me print out a form on a pdf file, take it to the bank to get it notarized (I'm sure the notary thought I was crazy using her services for a video game,) and mail it in to them. I called customer support approximately every 2 weeks to check up on the status of my account. Every time I was told they were working on it and could not provide an ETA, until one day around 8 months into the process the employee tells me he can't find my ticket, it looks like they must have lost it. So I had to provide a bunch of information to him over the phone again and have them start a new ticket that somehow miraculously only took 1 month to finish. So over all a 9 month process just to return my character completely stripped of all my hard work except for the missions complete and the levels gained.

Basically what I'm saying here is that you should all settle in for the long haul. This isn't going to be over quickly.

lol I've had to do the same in XI except I had to photocopy my driver's license and a proof of address. That's what amazes me with people being surprised at SE's lack of communication. It's nothing new people!!

[Ragkval]

To be clear after the merge you lose the characters on SA2 ?

Yes, that's what I'm understanding.

[Skyseoul]

Shit might as well reroll...I hope they just unlock Gilgamesh server this Tuesday or Wednesday so ill just be able to start rerolling with my friends.

[Mayh]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

[MrAdog34]

Hi,

I just wanted to chime in and say that if you live in North America and you're able to call in tomorrow morning to get this issue resolved, I highly recommend doing so: (310) 846-0345

Make sure that you have an open ticket on your issue.
This is the form you need to fill out to create your ticket.

To make sure that your ticket registered and is open, log in to this website. Your ticket history will be on the right hand side. A correct ticket for the issue of 2 separate accounts needing to be merged should have a title that looks like this:

[Support Form] Service Account Incorrectly Registered

The phone lines open at 9am. Start dialing at 8:59am and be prepared to wait on hold for up to 3 hours, possibly more. In my experience I waited for 2.5 hours.

You're going to need to tell the agent things like your ticket number, Square ID, birthday and even your product key number too.

I know not everyone can call, but if you're able I seriously recommend it as opposed to the live chat.

I followed the second link, and saw my ticket list. One of them said Please Respond next to it, it was the one i used during the chats and stuff, which didnt work because I am NA and i was on EU chat. But my other two tickets say open, but that one says Please Respond. Anybody know what that means? As in do I have to call tomorrow or are they gonna fix it? or what...

[Mayh]

I followed the second link, and saw my ticket list. One of them said Please Respond next to it, it was the one i used during the chats and stuff, which didnt work because I am NA and i was on EU chat. But my other two tickets say open, but that one says Please Respond. Anybody know what that means? As in do I have to call tomorrow or are they gonna fix it? or what...

I know that after I called in and got my ticket escalated, the title on it changed to "Please Respond."
I don't think it means -you- need to respond to anything, that is just a way of tagging the ticket for attention at the support center. Though, because EU cannot attend to NA accounts I'm not sure why they tagged your ticket at all.

You still need to contact NA support.

[Aivre]

To be clear after the merge you lose the characters on SA2 ?

Yes. From my understanding SA2 becomes rendered inactive.

[Aivre]

Shit might as well reroll...I hope they just unlock Gilgamesh server this Tuesday or Wednesday so ill just be able to start rerolling with my friends.

I was originally on Gilgamesh for the beta before I decided to move to Sargatanas o: I'm hoping it'll be open again Tuesday or Wednesday as well...I don't mind re-rolling, I'd just rather re-roll on my original server.