Lost free 30 days for accidentally registered to the wrong service account?

[wolfrikku]

not sure then...

[Tyran]

... if you read the support website they won't be open till 12 pst which is 5 hours from now...

I did, all I saw was Monday thru Friday. Good to know they'll be around today.

[bladesy]

Mogstation? Nah, you can't, not as of yesterday. You have to go through the PSN store, enter your code, and then log into the SE XIV launcher and do it through there. Aaaand that's where it gets confusing.

I went through an ordeal figuring out about re-entering the code but all you get is access to the download. If you go through the PS Store and tried registering it through there it says the code is already registered.

[Aivre]

Forums are loading slow for me, too guys x:

[Zet_]

The accounts don't get merged. The code is simply removed from service account 2 and placed onto service account 1.

[StryderOmega]

Should try my route. I want to see if they will just replace my code via chat. :P

[Ninon]

Chris from NA chat?

Yeah, that Chris.

[Seriat]

So... are the forums really slow for anyone else or am I just becoming paranoid because I'm stirring up trouble (about going to the press)?

Started running slow for me in the last 10 mins or so as well.

[Aivre]

I went through an ordeal figuring out about re-entering the code but all you get is access to the download. If you go through the PS Store and tried registering it through there it says the code is already registered.

Yeah, that doesn't surprise me. Seeing as it is technically registered. Just to the wrong service account.

I'm going to buy another hard copy/code, but I want to be absolutely 300% sure that I'm not going to fuck it up again, re-registering a new code.

[Jamos]

@ StryderOmega: Cerberus is an EU world, I believe, so I would imagine they are an EU player.(Not necessarily of course, since anyone can make a character on any world, but still)



Let us NA players hope the NA CSRs have their shit together when they open up at noon PDT today then and can fix us just as quickly. It seems pretty widespread now that EU CS is far superior to NA CS. I'm not sure how, but it just seems like EU players are getting sorted in a much more timely manner, whereas us NA players keep getting the no agent error, or escalated/closed tickets and then nothing happens.

I'm number 1 in the 5/1 queue and have been for an hour now. No one is at work at NA, of course, so my queue won't move, and I don't expect it to. What I expect to happen is, when they finally get in to work in 5 hours, I'll be the first customer they talk to, and they sort me out in <5 minutes like you EU fellas seem to be getting.

It is about 10am here but cheers still in the hopes that I get my stuff fixed in approximately 5 hours from now!

.....and right as I finished typing that line above, my number 1 in queue for over an hour turned in to no agent available and a disconnect. Refreshed to be 14th. Down to 13th now. It doesn't look like I can cheat the system like this afterall. Nuts.

I'm #3 right now in the NA chat. Are you saying I will be at 3 for hours? I hope not, I work over nights and need to go to bet at 12:00..