I keep switching between 2 and 3.. For about 15 min on the NA chat xD
I keep switching between 2 and 3.. For about 15 min on the NA chat xD
Are people being able to get into chat in the EU? Because I keep getting:
""FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.
Please try again during business hours."
Apparently only the EU people work the weekends. Our NA counterparts are failing us hardcore over here.Got though on the EU webchat and they fixed my problem RIGHT away (they registered a new code to my old account instead of trying to merge them)! Apparently the escalation that happened last night didn't happen. Didn't get booted when I reached the front of the queue either, looks like now is the time to be trying the webchat!
Player
@ StryderOmega: Cerberus is an EU world, I believe, so I would imagine they are an EU player.(Not necessarily of course, since anyone can make a character on any world, but still)
Let us NA players hope the NA CSRs have their shit together when they open up at noon PDT today then and can fix us just as quickly. It seems pretty widespread now that EU CS is far superior to NA CS. I'm not sure how, but it just seems like EU players are getting sorted in a much more timely manner, whereas us NA players keep getting the no agent error, or escalated/closed tickets and then nothing happens.Got though on the EU webchat and they fixed my problem RIGHT away (they registered a new code to my old account instead of trying to merge them)! Apparently the escalation that happened last night didn't happen. Didn't get booted when I reached the front of the queue either, looks like now is the time to be trying the webchat!
I'm number 1 in the 5/1 queue and have been for an hour now. No one is at work at NA, of course, so my queue won't move, and I don't expect it to. What I expect to happen is, when they finally get in to work in 5 hours, I'll be the first customer they talk to, and they sort me out in <5 minutes like you EU fellas seem to be getting.
It is about 10am here but cheers still in the hopes that I get my stuff fixed in approximately 5 hours from now!
.....and right as I finished typing that line above, my number 1 in queue for over an hour turned in to no agent available and a disconnect. Refreshed to be 14th. Down to 13th now. It doesn't look like I can cheat the system like this afterall. Nuts.
You can add the PS3 code thought the website I believe. Actually if you click on the button then hit back you should be options for windows or ps3... but at this point i don't know if i would trust it.
Watch em shut the forums down cause were going to the press lmfao
this has probably been asked to death... but how do i access the chat? (EU)
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