For the people that are wondering how to get to the chat here is the link. Click where it says Proceed with Chat support.

https://support.na.square-enix.com/c...hp?id=496&la=1

BE WARNED IF YOU ARE ALREADY IN THE QUEUE YOU WILL START BACK IN THE LINE!

I havent just starting a new since i modified the ticket number in a posted link and im down to 68. But some one new may want to use this link.