Lost free 30 days for accidentally registered to the wrong service account?

[Elektrolysis]

Well, I guess I'll give live chat another shot, seeing as I'm somehow only 16th in the queue.

[SasakiNori]

Just got through the EU service chat and talked with Cynthia. A new CD Key was instantly added to my first service account. Here's the chat:

SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: Hello
You: I accidentally created a new service account for my Final fantasy game
You: instead of adding it to my existing service account from early access
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You: ID: XXXXX
You: Email: XXXXX
You: Birth: XXXXX
SEE Agent Cynthia: Thank you, one moment please.
You: Ok =)
You: Do you need a ticket id?
SEE Agent Cynthia: I have got that here, no worries.
You: kk
SEE Agent Cynthia: A supervisor is just dealing with the issue, just bear with me for a moment please.
You: No problem, take your time
SEE Agent Cynthia: Thank you.
SEE Agent Cynthia: A new code has been registered to the desired service account. The accidentally created service account will be blocked.
SEE Agent Cynthia: Is there anything else I can help you with today?
You: Nop that's all, thank you very much and have a good day !
SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!

[Cyrus-Wallace]

Stop implying EU is providing better support. Some agents are just better than others. My account can't be fixed because I'm a 1.0er, so I wasted $100 for nothing.


Also why are some of you going to EU chat support?

Perhaps not better, but surely faster.

[Jawaii]

SEE Agent Emilie: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Okay, thanks
SEE Agent Emilie: Thank you for your patience
You: I'm just so ecstatic, I've been trying to reach someone for the past two days.
SEE Agent Emilie: I am so sorry you've had so much trouble contacting us.

You: I'm just really happy right now.
SEE Agent Emilie: I am so sorry but your account is registered on the US database which we unfortunately do not have access to from the EU systems.

You have contacted the EU Support, I'm afraid.

Please contact the Square Enix USA Information Centre; open Monday to Friday, 9.00am to 6.00pm Pacific Time
by telephone : 858 790 7529 or via Web Chat on http://support.na.square-enix.com.


You: Oh great.
You: There's nothing you can do at all?
SEE Agent Emilie: I am sorry but we have no visibility over US accounts so I really cannot help you at all. It is a different system and only the US Support can help.

I am sorry
You: Oh, that's unfortunate
You: Is there no direct link for chat support for NA?
SEE Agent Emilie: I am sorry, you need to go to support.na.square-enix.com, then select 'Square Enix account', in the sub categories, try 'Account/Billing' and 'Additional Services' or 'Lost ID or password'

you should then see Email, Chat and Phone support options.
SEE Agent Emilie: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day
You: Thanks anyways.
SEE Agent Emilie: I am sorry about that
SEE Agent Emilie: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day


(cries)

[Solaristics]

You are currently number 19 in the queue. The average amount of time a customer has to wait is 00:41.

Thank god the NA one is better, does anyone know how to check if I'm on NA one?

[Weswes]

Just got through to an agent. EU queue. Will keep updated.

[EmilyW314]

I'm actually thinking of doing the same thing. I know my low level character can be replaced easily, but I was hoping to not losing the name, and even the (*gasp* cheap items) lol. But if I won't get any support for today, might as well just make the most out of it and just play it

Just want to point out you do not lose any of the 30 days free game time. When they fix your account it will start counting again from 30 days. On top of that, if you decided to go with the second account and forget about the first one you have to remember to cancel your ticket or else when it is processed you will lose everything on your 2nd account

[beater49]

if my deductive reasoning is correct (lol) then icf 5/1 is NA and 5/2 is Eu.. XD

[Vastia]

How the fuck do you know if your chat is NA or EU, i just got told that it was EU when i'm pretty sure i went through NA.

[Destined]

Just got through the EU service chat and talked with Cynthia. A new CD Key was instantly added to my first service account. Here's the chat:

SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: Hello
You: I accidentally created a new service account for my Final fantasy game
You: instead of adding it to my existing service account from early access
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You: ID: XXXXX
You: Email: XXXXX
You: Birth: XXXXX
SEE Agent Cynthia: Thank you, one moment please.
You: Ok =)
You: Do you need a ticket id?
SEE Agent Cynthia: I have got that here, no worries.
You: kk
SEE Agent Cynthia: A supervisor is just dealing with the issue, just bear with me for a moment please.
You: No problem, take your time
SEE Agent Cynthia: Thank you.
SEE Agent Cynthia: A new code has been registered to the desired service account. The accidentally created service account will be blocked.
SEE Agent Cynthia: Is there anything else I can help you with today?
You: Nop that's all, thank you very much and have a good day !
SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!

How do we all request Cynthia?