Lost free 30 days for accidentally registered to the wrong service account?

[Weswes]

or they wont open til 9... its just the chat that's been opened...lol

The 9am for support yesterday is local time, not GMT. The workers don't change their starting time by an hour during the summer!

But because this is an emergency situation we don't know what time they will start up. My guess is the workers are in and being briefed on this situation. I would hope some kind of emergency workflow method has been devised between the Support Centre and Head Office in getting these Service Account issues resolved..

[Eunjio]

I am also searching for an agent (currently in que 120) to tell them for the second time. Different agents say different things, and if that means getting this issue resolved ASAP, then fine by me.

[Cyrus-Wallace]

Fuck this i'm done, i value my fucking time alot more than the money i can find a new copy for. Just gonna give in and go look at local retail stores for a key, no Collectors edition items but whatever. Fuck you square enix for hiring monkeys to sort out your customer support service and the shitty part is that you're just going to make more of our money in the end.

HEY! monkeys are cool!

[Weswes]

or they wont open til 9... its just the chat that's been opened...lol

The 9am for support yesterday is local time, not GMT. The workers don't change their starting time by an hour during the summer!

But because this is an emergency situation we don't know what time they will start up. My guess is the workers are in and being briefed on this situation. I would hope some kind of emergency workflow method has been devised between the Support Centre and Head Office in getting these Service Account issues resolved.

[QuantumDelta]

Well this is mine: https://squareenixen.custhelp.com/ap...38027/_icf_5/2

Just change 2673333 to whatever your ticket number is.

Thank you kindly <3

[MrTapion]

Been 2 days, since I talked to someone on support chat, and had ticket escalated. No fix yet, sucks.

Will have to try again when I have time, I guess.

[Solaristics]

well just to be clear

im number 2 on icf_5/1
while im number 26 on icf_5/2

I'm number 26 on that same one..

[Tamoa]

Um... So I checked my log and found the url for when I was on chat support yesterday, I clicked it and apparently it placed me in a queue... Does this actually work though? The url has my ticket number from yesterday in it too.

Edit: so I should change the ticket number? Wonder which number to pick though - the original one from a few days ago that's supposedly been escalated? Or the latest one I created?

[beater49]

The 9am for support yesterday is local time, not GMT. The workers don't change their starting time by an hour during the summer!

But because this is an emergency situation we don't know what time they will start up. My guess is the workers are in and being briefed on this situation. I would hope some kind of emergency workflow method has been devised between the Support Centre and Head Office in getting these Service Account issues resolved..

some briefing it is, taking more than an hour and a half...lol

[CyberMatrix]

guys yesterday I spoke with chat .... k told me,

now I have escalated the details to our head office who will Try their best to get the registration code moved to the correct account. Sadly they are very busy at the moment so I can not estimate how long it will take but it will be as soon as possible ..


but how long should I wait? I have to do something else?