Lost free 30 days for accidentally registered to the wrong service account?

[EmilyW314]

I haven't been able to find the option for EU live chat yet so yeah..

Steps as follows:

1. Go on http://support.eu.square-enix.com/
2. Click on Square Enix Members on the bottom right
3. Click on one of the FAQs link
4. Click the button "This did not answer my question" at the bottom of the page
5. On the form, choose Account/Billing as the category and any sub-category you want, fill in the contact detail and hit next
6. Hit next on the page
7. you will be asked to choose one of the 3 options, email/chat/phone

Note that they only open 9am - 6pm UK time Monday to Friday