Lost free 30 days for accidentally registered to the wrong service account?

[AsheDalmasca]

That eventually will take a very long time to come. Have they even contacted anyone by e-mailing yet?

I don't think so but I can't do anything except wait. Going to go to bed though and hopefully the EU live chat option will be available tomorrow morning. It's my last resort for a faster fix. Good luck to everyone. Hopefully when I log on tomorrow I will see 20 pages with fixed accounts

[Eveanon]

Yeah but unfortunately I live off student financing which isn't all that high. My boyfriend is giving me the game and subscriptions as a gift. So I can't pay a phone bill of a 5 hour on hold call to the UK. So the only possibility left for me is waiting a month then. Or give up. Unfortunately.

That's why I went via live chat.

[AsheDalmasca]

That's why I went via live chat.

I haven't been able to find the option for EU live chat yet so yeah..

[Giken]

I was in queue for the chat, and made it to my turn. Then it says there are no agents available...

Why dont these idiots just make a patch on the Mog Station that allows us to combine the Collectors edition. Or fix the random creation of 2 FFXIV services.

[Eveanon]

I haven't been able to find the option for EU live chat yet so yeah..

I've heard that's a big problem =/ That really does suck..

[Eveanon]

I was in queue for the chat, and made it to my turn. Then it says there are no agents available...

Why dont these idiots just make a patch on the Mog Station that allows us to combine the Collectors edition. Or fix the random creation of 2 FFXIV services.

I was told to stay on the line if it says no one is there, apparently they should eventually get to you.

[AsheDalmasca]

I've heard that's a big problem =/ That really does suck..

Ah welll, bedtime, good you got it solved Eveanon! Enjoy gaming :3

[Eveanon]

Ah welll, bedtime, good you got it solved Eveanon! Enjoy gaming :3

Hope yours is up in queue and gets dealt with quickly!

[Marleytiva]

Just waited for about 3 hours on the phone and finally got through. I got an extremely helpful guy that sounded tired as hell and he sounded extremely surprised that I was polite. I know this is frustrating as hell guys, but when you finally get through, just remember that the customer service guys are just doing their job. Please don't take out your frustrations on them.

I'll update when my account has been straightened out.

You know, they could easily just do their job and help everybody here out to fix the problem. But instead people who call in get priority. That's RIDICULOUS.

You're right. I hadn't heard from them since I created my ticket on Monday and tried to figure out what was going on. Caught up on Boardwalk Empire while I waited. My point was that these guys are just CS people trying to do their job, don't rip into them because we (us) made a mistake.

[EmilyW314]

Yeah but unfortunately I live off student financing which isn't all that high. My boyfriend is giving me the game and subscriptions as a gift. So I can't pay a phone bill of a 5 hour on hold call to the UK. So the only possibility left for me is waiting a month then. Or give up. Unfortunately.

You are mistaken I think. All the ridiculous queue time are for the US support. The UK support hotline has no queue time at all. Both time I called the guy picked up right away after pressing 1 for FFXIV issues