Counterpoint: It is also used as a criticism as if it were just said yesterday and not almost 2 and a half years ago. So that knife does cut both ways.
I mean they have a lot of work to do, but my opinions on what needs to happen to make that happen typically go against the complacent userbase. I think 8.0 needs to be a 2.0 level re-imagining of entire core systems in addition to a compelling story. Tomestone farming needs to give way to scaling equipment from dungeons with variable difficulty (mythic+, etc), the game needs to stop being 'Boss Fight Simulator', no more ..|..X..|..X..|..Z - lots of things. But this is mostly a story thread, so sticking to that I mean yeah. They need to figure out how to hit a home run, but I still haven't made a personal determination on likelihood we're going to Meracydia or through that big glowing portal for next xpac yet. Sphene and her development is a potential interesting point to me. I'm not in the 'Wuk Lamat hater' club personally.
I'm not a fan, but I also just really don't care what happens with her. I'm really more in the camp that the constant complaining about Wuk Lamat has reached the point of being far, far more annoying than going through the MSQ with Wuk Lamat at this point. They've either gotten the message or they have not... complaining about the character has long since played its course for being relevant. If any adjustments were going to be made, they've either been made. If not, I sincerely doubt current day complaining will have any impact on future patch plans.
Edit: I'd add that how people feel about Wuk Lamat is basically how I've felt about Alphinaud for about 3 expansion packs, even with him mostly being shoved into the background.
Edit #2: And don't even get me started on how Graha has just become 'food meme guy' and it will not surprise me in the slightest if in the buildup to 8.0, 80% of Graha conversation is just people caring more about what oversized food item they're going to meme him eating, because that's become more important than the character himself.