Quote Originally Posted by JackRazor View Post
Can you clarify this? If the playerbase agrees with / defends the company's decisions, wouldn't that mean they are in touch with the playerbase?
This wrests entirely on the defense being made in earnest. Or whether it is just standard passive aggressiveness and dismissiveness. Plus, you may have a lot of players that don't actually engage with that content, yet defend that specific piece of content, so I do think that both can happen in this instance, to be honest.

and frankly in gaming and even in the feedback cycle, this happens far more often than it should.