Why do casual players seem entitled to cosmetic items added in game?

[Collin_Sky]

I'll claim it. People would legitimately complain less if the reward were put on the mogstation for $5 instead of something you actually have to play the game for. In fact, they DID put exclusive hair on the mogstore for $5 and there was barely even a grumble about it. People's priorities and expectations are broken.

Dude just hit the nail on the head. People are more okay with a hairstyle requiring a real money payment in a premium subscription game than coming from non-casual content.