Yeah and at least two of those years were spent dealing with the COVID pandemic. You know, when they had to restructure their entire work system to meet deadlines and safety protocols, moving professional equipment into homes, communicating over text and call, all the while dealing with a surprise influx of WoW players that strained the servers to their limit and concluding a story 10 years in the making, while also starting to think about the game's direction in the next 10 years. They're human beings, not vending machines, have some respect. At least we got any acknowledgement at all, there's many teams who'd ignore the issue til people gave up and stopped trying to change it.