Is there a community management team?

[Aravell]

"We plan on doing it by X" leads to massive raging if anything happens to push that date back, no matter how low-priority the work is.

"We plan on doing it eventually" leads to massive raging when it doesn't appear quickly enough, usually within 6-12 months, especially if any patch feels particularly light on content (regardless of whether that content was actually light work or not, or what other work is going on).

"We don't plan on doing it" sentences the argument to the woe-is-me-the-devs-hate-us-specifically list of grievances for the indefinite future.

"We would like to do it, but it's low priority" leads to, again, massive raging whenever a patch feels light because clearly the work could have been done then (see previous caveats).

"We might do it, we might not, who can say" is perhaps the most truthful response for low-priority requests. For obvious reasons, it is also not something that typically goes over well.

Therefore: silence.

Avoiding communicating with your playerbase on the off chance that people will rage is really just an excuse. Them not responding at all makes it look like they're not listening at all, if they did respond and tell the playerbase whether or not they're actually planning to fix certain grievances, then players that are on the fence can decide immediately whether or not they want to stay with the game.

Besides, if their reason for not confirming anything is to not make people angry, well, people are already angry now due to the lack of communication, so people are angry either way, why not just talk with the playerbase?