Quote Originally Posted by Jojoya View Post
Feedback needs to be constructive, whether positive or negative, if it's going to be helpful in improving the game. When you resort to using hyperbole, derogatory words and insults directed at the devs or other players, you're undermining yourself. Those reading can't help but doubt the reasons you are posting.
I don't really agree with the notion that all feedback needs to be constructive to be valuable. Sentiment is still pretty valuable on its own, and it's frequently going to be the role of the professional to contextualize customer sentiment, positive or negative.

Getting messages from customers that are just blocks of insults and profanity isn't that uncommon if you are designing consumer grade software, and the stuff I've seen at my job is 1 million times worse worse than the types of criticisms that appear on these forums (almost all of the 'negative' posts here could very easily be characterized as constructive btw). It is hard to convey just how mild the types of negativity on these boards really are. Absolutely no developer in my company is even remotely phased by stuff way more deranged than what gets posted here, and I seriously seriously doubt anyone in CBU3 really feels upset about the content of these forums. The notion of a developer in a corporate setting ignoring feedback because it hurts their feelings is legitimately beyond absurd.

CBU3's handling of customer feedback is worthy of criticism. FWIW, they aren't really listening to JP that much either, as parts of the JP community have also been pretty vocal about a lot of the exact same grievances players in NA have. When customers in two fairly separate regions with a major language barrier both have the same exact complaints about certain systems, it really tends to say something.