A lot of people feel that way but it depends who you are. If you are in the Novice Network, an active FC, hunt linkshells (especially spawner and conductor linkshells) or do alliance raids, hunts, roleplaying, pugging or activities with a static a lot, then there is lots of interaction. There also was in Eureka and Bozja but I don't know if there is still much there now. If you talk in some of the thousands of FFXIV discord servers regularly or use social platforms such as twitch, twitter or youtube, there is lots of interaction as well.
From playing the game themselves, watching popular youtube channels, and managing the social platforms such as twitter. But there is obviously a translation barrier here since the developers are japanese and we are writing in English.
There were discords for each job but they became a single discord called The Balance and they have a website now too. No official ones for the game of course.
But the developers here are Japanese. And if they spent all day getting trolled on the forums they wouldn't develop anything.
