Quote Originally Posted by Pofo View Post
Spoken like a true Square Enix white knight. Call me crazy but I we kinda expected the Dev. team to do their job right (god forbid) and didn't think we'd need to check the front page in case it says "Don't reactivate or we'll screw you out of your money ". In the years we've spent playing XI and the time spent playing this game we've never encountered anything like this, and as so, felt no need to check the front page before she reactivated. And I can almost guarantee that you've never specifically scoped out the front page for information like this when reactivating your account either.
Call SE, tell them you want the days you haven't been able to play tacked on for free to the end of the month you paid for or you won't resub. They'll fix it for you. This has nothing to do with white-knighting it's about taking some responibility as a consumer.