Is this a joke?

[Pofo]

I made a post about this not too long ago hoping for a Rep. response with no such luck. I'm also posting on the behalf of my girlfriend (Rozalin Zenon) who can not log onto the forums because, while she is paying for the game, the forums cannot verify she has logged on in the last 30 days, and won't let her post.

About 4 days ago she reactivated her account after not playing for several months. This was supposed to be another chance for the game to leave a better impression on her, with the job updates, and now the server merge to give more opportunities to get exp parties and such.

So after having reactivated her account she tries to log on several times with no success, and we find the post on the official site (Link at the bottom of my post). It states that the process of transferring active accounts will take "several days", which in my experiences, when someone tells me several days, it's usually 2, 3 tops. While looking at various other forums I've found a lot of other people also having this issue, and the sad part is, a majority of them cannot speak up on the official forums because of the error that says it cannot verify a FFXIV Log in within the last 30 days.

Having said all that, this is absolute bull, this was supposed to be a chance for her to get a better impression of the game and now she wants nothing to do with it even more then before. And somehow, after playing XI for 8 years, and seeing this game run it's course, I have a feeling that no compensation is being planned for everyone that is affected by this. People are paying for a service and receiving nothing in return, and before the kids with their parent's credit cards come in wielding the "It's only $10.00" comment, that's still their hard earned money, and SE has no right to even 1 cent of it unless people are getting what they paid for.

So I leave the floor to the rest of the community, please speak up if this is happening to you or someone you know, maybe if this gets enough replies to hit the front page it will get a rep response on how long "several days" is in square enix language, as well as whether or not compensation is in order. And if this doesn't affect you, please share your thoughts on the matter.

-

Article on reactivated accounts: http://lodestone.finalfantasyxiv.com/pl/news/detail?newsId=e330a67dad849e7bce6dfee5eb3da99866037952

[stardrifter]

Yea same thing happens to me everytime I resub pretty annoying actually been about 3 weeks since ive been back and this is my 1st post

[AshToreth]

A Notice to Players Resuming Their Recurring Service Option (Mar. 28)

The World merge was performed on March 27, 2012. In this merger, all characters will be transferred from their old Worlds to the new ones. However, because this would dramatically increase the volume of characters, we only transferred characters within a service account that had the “Subscribed” status as of both March 26 and March 27, 2012.

The transfer was not performed on characters that did not have the “Subscribed” status on either March 26 or March 27, 2012, or on both days. Transfer of these characters will be performed gradually at a later time. Once the transfer is complete, players will be able to play on their characters in the new World if they have completed the steps to resume their automatic recurring service options.

Priority for the character transfer will be given to players who resume their automatic recurring service option before the transfer process is completed. However, please note that it will take several days after a player resumes their automatic recurring service option for the completed transfer to take effect.

* Transfer of all characters is scheduled to be completed between mid to late April.

We deeply apologise for the belated announcement and for any inconvenience this may cause.


Source

[Pofo]

That was linked to my post. The point is when SE says several days, that usually means 2 weeks by their standards. We're already approaching day 5, the best everyone can hope for is compensation, but even that probably isn't going to fix the damage this has done to some returning players.

[Molly_Millions]

Serveral days means several days. It's subjective. Honestly, I think it's just bad timing on your girlfriend's part.

[Matsume]

Serveral days means several days. It's subjective. Honestly, I think it's just bad timing on your girlfriend's part.

A couple usually means 2...
A few usually means 3...
Several can mean anything greater than 3 and less than a dozen?

[JackDaniels]

Serveral days means several days. It's subjective. Honestly, I think it's just bad timing on your girlfriend's part.

Says the person who isn't going through this problem. Derp, go troll somewhere else.

Call SE, tell them you want the days you haven't been able to play tacked on for free to the end of the month you paid for or you won't resub. They'll fix it for you. This has nothing to do with white-knighting it's about taking some responibility as a consumer.

It's funny because you assume this person wants anything to do with SE after this debacle, personally I wouldn't.

A couple usually means 2...
A few usually means 3...
Several can mean anything greater than 3 and less than a dozen?

There's no point in debating what a 'few' means to SE. Either way, SE is grossly neglegent when it comes to taking care of their customers.

My boyfriend and I have cancelled our subscriptions and are going to wait a full billing cycle after 2.0 launches to see if 2.0 is even worth having to deal with this pathetic excuse of a company.

EDIT: SE wants to gain our trust, but only through mediocre hotfixes and redundant gimmicks, not through good customer service (even in japanese standards). I've made some friends in FFXIV, they are what makes the game, but they are just internet friends in the end. I'm not going to pay 10 dollars a month to potentially have access (minus a few days) to a glorified instant messenger.

[Molly_Millions]

I'm not going to pay 10 dollars a month to potentially have access (minus a few days) to a glorified instant messenger.

good for you. see ya! As much as you profess your hatred for this game, I'm surprised you're still here.

[Matsume]

Says the person who isn't going through this problem. Derp, go troll somewhere else.



It's funny because you assume this person wants anything to do with SE after this debacle, personally I wouldn't.



There's no point in debating what a 'few' means to SE. Either way, SE is grossly neglegent when it comes to taking care of their customers.

My boyfriend and I have cancelled our subscriptions and are going to wait a full billing cycle after 2.0 launches to see if 2.0 is even worth having to deal with this pathetic excuse of a company.

EDIT: SE wants to gain our trust, but only through mediocre hotfixes and redundant gimmicks, not through good customer service (even in japanese standards). I've made some friends in FFXIV, they are what makes the game, but they are just internet friends in the end. I'm not going to pay 10 dollars a month to potentially have access (minus a few days) to a glorified instant messenger.

It's too bad you don't see FFXIV as anything more than a glorified instant messenger. Also, it's too bad you are rage quitting for not being able to play for a week. I think this is the price to pay for those who chose to change servers or didn't have an active account pre server swap.

See you when I see you!

[JackDaniels]

It's too bad you don't see FFXIV as anything more than a glorified instant messenger. Also, it's too bad you are rage quitting for not being able to play for a week. I think this is the price to pay for those who chose to change servers or didn't have an active account pre server swap.

See you when I see you!

Well, we aren't really rage quitting over this. Personally this specific problem hasn't effected us. But with that said, my heart does go out to the OP. Trying to get a spouce who normally doesn't play MMOs to play this game is hard enough let alone trying to sell them on the vast improvements this game has seen only to be shot down by this issue. I've been playing this game under the pretence that it will get better, and I know it will, but I also know SE customer service will never improve. It's hard to justify recurring payments knowing that something like this could happen to me.

good for you. see ya! As much as you profess your hatred for this game, I'm surprised you're still here.

Troll harder Molly, I was expressing my dissatisfaction with the company, not the game. I'm suprised you didn't ask to have my gil.. but you're too original for that right?