Is this a joke?

[JackDaniels]

Hello, Pofo

In regards to your friend not being able to log into the forums, I had this problem recently and found the solution. Do NOT let the forums redirect your log in. Press the link that pops up after they log in. It will take them right to the forums, logged in.

That doesn't work all the time, trust me I know..

It took me about 5 days to get onto the forums (well I stopped checking after 2 days and checked at day 5). This was a couple months ago though.

Is this supposed to make me mad or something?

Nope just pointing out that you're being a Silly Willy

[Pofo]

Another day with no fix, she called the bank and had the funds reversed, she's fed up and won't be reactivating it again. That being said, while I expected trolls and white knights, thank you everyone for the comments and support, it's a shame we couldn't get a rep response on this but that's how it goes. I would have assumed that this is a big deal, and any company that cared about their own image would have constant updates about the developments in the situation but I guess that's too much to ask for Square Enix.

[JackDaniels]

Another day with no fix, she called the bank and had the funds reversed, she's fed up and won't be reactivating it again. That being said, while I expected trolls and white knights, thank you everyone for the comments and support, it's a shame we couldn't get a rep response on this but that's how it goes. I would have assumed that this is a big deal, and any company that cared about their own image would have constant updates about the developments in the situation but I guess that's too much to ask for Square Enix.

I hope she comes back for 2.0 and SE smartens up come that time.

[Molly_Millions]

I'm curious if the OP actually called SE customer service. I don't see any mention of that. Not to be an ass, but I'm not sure what sort of outcome you were expecting if you didn't call customer service.

[Rydin]

How come thread titles are vague?

/123456789

[Noir]

I made a post about this not too long ago hoping for a Rep. response with no such luck. I'm also posting on the behalf of my girlfriend (Rozalin Zenon) who can not log onto the forums because, while she is paying for the game, the forums cannot verify she has logged on in the last 30 days, and won't let her post.

About 4 days ago she reactivated her account after not playing for several months. This was supposed to be another chance for the game to leave a better impression on her, with the job updates, and now the server merge to give more opportunities to get exp parties and such.

So after having reactivated her account she tries to log on several times with no success, and we find the post on the official site (Link at the bottom of my post). It states that the process of transferring active accounts will take "several days", which in my experiences, when someone tells me several days, it's usually 2, 3 tops. While looking at various other forums I've found a lot of other people also having this issue, and the sad part is, a majority of them cannot speak up on the official forums because of the error that says it cannot verify a FFXIV Log in within the last 30 days.

Having said all that, this is absolute bull, this was supposed to be a chance for her to get a better impression of the game and now she wants nothing to do with it even more then before. And somehow, after playing XI for 8 years, and seeing this game run it's course, I have a feeling that no compensation is being planned for everyone that is affected by this. People are paying for a service and receiving nothing in return, and before the kids with their parent's credit cards come in wielding the "It's only $10.00" comment, that's still their hard earned money, and SE has no right to even 1 cent of it unless people are getting what they paid for.

So I leave the floor to the rest of the community, please speak up if this is happening to you or someone you know, maybe if this gets enough replies to hit the front page it will get a rep response on how long "several days" is in square enix language, as well as whether or not compensation is in order. And if this doesn't affect you, please share your thoughts on the matter.

-

Article on reactivated accounts: http://lodestone.finalfantasyxiv.com...3da99866037952

If SE didn't warn you, I would agree. It was said many times that only accounts active would be moved on the go. I'm sorry if you changed your mind after it, but take it as it is. They have to benefit us that are loyal customers. And not clog the whole merger system transfer with accounts that are deactivated. So, for now I'm on SE side. Be patient.

[Lux_Rayna]

I'm curious if the OP actually called SE customer service. I don't see any mention of that. Not to be an ass, but I'm not sure what sort of outcome you were expecting if you didn't call customer service.

If you bothered to read through the whole thread you would probably conclude the OP hasn't made the most intelligent decisions thus far.

[logainmandragoran]

It seems that SE's idea of customer service is to ignore paying customers. Mid to Late April has arrived, and I have been paying for a service that I have not received. It's not about the money as some people like to point out it is only 10 dollars, but it is about the complete lack of communication on the part of SE. I have contacted SE's support team various times and they have absolutely zero information to give to me. No information on when they will be transferring the characters or if my service will be pro-rated in any way. In SE's only statement

Priority for the character transfer will be given to players who resume their automatic recurring service option before the transfer process is completed. However, please note that it will take several days after a player resumes their automatic recurring service option for the completed transfer to take effect.

They had promised that player who had re-activated(as I did on the 29th of March) would be given top priority and would only have to wait several days. Several days has turned into over 3 weeks, and yet SE has not given their PAYING customers a bit of information on the subject. I understand that things can take time, but it doesn't take that much time to write a simple update on status or even what their policy will be in regard to players who reactivated but have not been able to access the service.

[Seirra_Lanzce]

It seems that SE's idea of customer service is to ignore paying customers. Mid to Late April has arrived, and I have been paying for a service that I have not received. It's not about the money as some people like to point out it is only 10 dollars, but it is about the complete lack of communication on the part of SE. I have contacted SE's support team various times and they have absolutely zero information to give to me. No information on when they will be transferring the characters or if my service will be pro-rated in any way. In SE's only statement

They had promised that player who had re-activated(as I did on the 29th of March) would be given top priority and would only have to wait several days. Several days has turned into over 3 weeks, and yet SE has not given their PAYING customers a bit of information on the subject. I understand that things can take time, but it doesn't take that much time to write a simple update on status or even what their policy will be in regard to players who reactivated but have not been able to access the service.

keep calling them.. <_< really.. demand it more.

[RolandDebreton]

I reinstated a secondary account a bit back, just as the sorry for the inconvenience post came live. I tried to log into the character twice for a couple of days just to let them know that it was active and I wanted to get back on it. Lo and behold after a whopping three days my secondary was active and running around the new server Durandal.

Honestly, I've not gotten the top of customer service from SE but I think they are pretty clear about these things. And outperforming their original several days by only taking three is beyond acceptable to me.

Let me say this gently, if it was Fedex or UPS delivering a package that logistically would take several days, or a delivery by a company of a purchase locally, the MO is promise low deliver high. That is what I have gotten from SE, why not relax and have some patience?