*shrug* there are myriads of people who complained the old system was bad too. There isn’t a perfect solution and there will be always those left unhappy with how things are done.
The lottery system is a very Japanese solution, they do this sort of thing constantly for things that are in high demand but have limited supply. I remember when PS5 support was announced, Yoshi-P mentioned on the same Live Letter that he didn't have a PS5 yet. The ongoing supply issues the console had meant that every retailer was only selling their PS5 stock via lottery, and he hadn't gotten picked yet.