Question Regarding Bans on Compromised Accounts

[Greyhawk]

As helpful as your comment is. I am fully aware of the process to contact customer support, that was obviously the first thing we did, my purpose for posting here is to ask if anyone else has had this problem...how was it resolved? Is it common practice for this business to continually charge players even after suspending their accounts, and why are WE as consumers allowing this unethical and likely illegal business practice to continue?

Apologizes for my misunderstanding of your statements. You wanted to rant, not ask for solutions. I was speaking specifically about your subscription money. Like everyone else that has magically had their account compromised, they had to wait for them to finish the investigation of the account. If you think its unethical and illegal, you are free to contact some legal representation. Good luck with all that.

I'll just leave this here for your perusing pleasure. You'll want Section 4.7 and Section 10. This is that thing you agreed to but didn't read, like the rest of us.