Question Regarding Bans on Compromised Accounts

[Gramboozle]

You will have to contact support directly about it. There's nothing that can be done on these forums, let alone them even reading things here.

As helpful as your comment is. I am fully aware of the process to contact customer support, that was obviously the first thing we did, my purpose for posting here is to ask if anyone else has had this problem...how was it resolved? Is it common practice for this business to continually charge players even after suspending their accounts, and why are WE as consumers allowing this unethical and likely illegal business practice to continue?

[Greyhawk]

As helpful as your comment is. I am fully aware of the process to contact customer support, that was obviously the first thing we did, my purpose for posting here is to ask if anyone else has had this problem...how was it resolved? Is it common practice for this business to continually charge players even after suspending their accounts, and why are WE as consumers allowing this unethical and likely illegal business practice to continue?

Apologizes for my misunderstanding of your statements. You wanted to rant, not ask for solutions. I was speaking specifically about your subscription money. Like everyone else that has magically had their account compromised, they had to wait for them to finish the investigation of the account. If you think its unethical and illegal, you are free to contact some legal representation. Good luck with all that.

I'll just leave this here for your perusing pleasure. You'll want Section 4.7 and Section 10. This is that thing you agreed to but didn't read, like the rest of us.

[Gramboozle]

Apologizes for my misunderstanding of your statements. You wanted to rant, not ask for solutions. I was speaking specifically about your subscription money. Like everyone else that has magically had their account compromised, they had to wait for them to finish the investigation of the account. If you think its unethical and illegal, you are free to contact some legal representation. Good luck with all that.

I'll just leave this here for your perusing pleasure. You'll want Section 4, subsection 7 (4.7) and Section 10. This is that thing you agreed to but didn't read, like the rest of us.

You didnt provide any solutions either way, so not entirely sure what the point of you even commenting in the first place was. Definitely not clicking that link either lol but regardless we are not seeking a refund, we are already well aware of the user agreement. We just want the recurring payments to stop. Thanks for the well wishes.

[Greyhawk]

You didnt provide any solutions either way, so not entirely sure what the point of you even commenting in the first place was. Definitely not clicking that link either lol but regardless we are not seeking a refund, we are already well aware of the user agreement. We just want the recurring payments to stop. Thanks for the well wishes.

I gave you the link to the User Agreement on the main Lodestone official website. You can check that yourself, and stop being so dramatic about that. That is your solution - exactly what I gave you in that link.
If you want the recurring payment to stop, then log into your account and stop it. That's your choice, not for SE to do. Solution given.

[Gramboozle]

I gave you the link to the User Agreement on the main Lodestone official website. You can check that yourself, and stop being so dramatic about that. That is your solution - exactly what I gave you in that link.

I went to the user agreement myself without needing the link. and Section 4.7 refers to refunds...which we are not pursuing, as stated in the comment you quoted. I can be as dramatic as I like...this is literally my finances that are being impacted.

And as far as Section 10 Disputes go, we cant really try to resolve it with them if they dont respond to any of our communications, and as of this moment, it wouldnt make financial sense to seek arbitration. Though that could change if this doesnt resolve in a reasonable timeframe. (60-90 days+)