Question Regarding Bans on Compromised Accounts

[Greyhawk]

What an impressive contribution to the conversation. Congrats.

Pot, meet kettle.

Glad you went back and edited the post to what I was referring.
Saved the day there.

[Gramboozle]

Pot, meet kettle.

Glad you went back and edited the post to what I was referring.
Saved the day there.

Watch out everyone, the forum title police is here. If you aren't going to be helpful, minding your business is free.

[Kes13a]

you prevalent attitude aside.. you have bigger issues.

if your story is true, someone from Bosnia, logged into an account which has a OTP. you may want to sit back and think about that, and what that may mean to other accounts instead of thinking up more vitriol to throw around the forums. I mean you didnt go to any links or anything you say, but they seem pretty deep into your affairs... just a thought you may want to mull over a bit.

but done here. good luck with the account. I hope your husband is the one dealing with Customer Service.

[Gramboozle]

you prevalent attitude aside.. you have bigger issues.

if your story is true, someone from Bosnia, logged into an account which has a OTP. you may want to sit back and think about that, and what that may mean to other accounts instead of thinking up more vitriol to throw around the forums. I mean you didnt go to any links or anything you say, but they seem pretty deep into your affairs... just a thought you may want to mull over a bit.

but done here. good luck with the account. I hope your husband is the one dealing with Customer Service.

Simply returning the vitriol and condescension directed at me for absolutely no reason, there is nothing wrong with defending yourself from forum trolls. Your judgements aside, the issue is being resolved thanks to helpful people not keyboard cowards like yourself.

[Gramboozle]

Hi Gramboozle, I've never posted on the forums as I tend to just lurk around and read threads that interest me. Your post I'm quoting however was worrying me enough that I felt the need to reply.

You said you didn't click any links nor entered your credentials on any suspect sites. Before being compromised, did your husband use the same password for his account anywhere else? If so, a data breach on a different site could explain how they were able to compromise his SE account. This could have wider reaching consequences than just your FFXIV account being suspended, hence my worries.

As for the ongoing payment issue, I'm afraid I can offer nothing but my sympathies for your plight. Not being able to suspend your payment for a service you are unable to use would also upset me.

As a general tip to anyone reading this, please make use of password managers and MFA when possible.

Hi! I appreciate the empathy and kindness! So we both play on PlayStation, and haven’t had a need to input our account info into anything other than the game client, until he got kicked out and had to reset his password. Luckily everything else of monetary value has a 2FA attached, but our game passwords aren’t reused in other service accounts, we still aren’t sure how someone was able to get into the account to add their own OTP, or why they’d go through all that trouble just to send out phishing links, or why they didnt change any of the info like the email, they didn’t even take any of his Gil (granted he only had like 30k cuz we just bought a FC house). We did put a fraud alert out with our bank because they likely had access to our payment information, but thankfully we use a separate account for gaming so it’s isolated but still frustrating.

[AngelCheese77]

Things getting spicy round here. Frustrating yes, but learn where to direct it to help.

Writing on public forums will get such responses, helpful or no.

Go over with your husband what might have happened. Scan for spyware and malware as well as viruses. Check https://haveibeenpwned.com/ to see if his email address is on the darkweb and compromised in anyway. Good luck

[Gramboozle]

Things getting spicy round here. Frustrating yes, but learn where to direct it to help.

Writing on public forums will get such responses, helpful or no.

Go over with your husband what might have happened. Scan for spyware and malware as well as viruses. Check https://haveibeenpwned.com/ to see if his email address is on the darkweb and compromised in anyway. Good luck

Appreciate the info! I know there isnt much anyone in the public space can do to help, I was looking for insight, which I received in spades (most helpful and some not-so-much). And while I understand that vitriolic people will inject themselves into situations to be rude to people for no reason in public spaces, I do not have to roll over and allow them to do so with no response. We have no way to scan for spyware on playstations, though I did run a few different scans on our home computer but nothing was discovered, however we will check the link and see if there is anything to garner. Thanks!