the problem i have with this "response" is
1: Ping and lag issues have been talked about since Stormblood at the latest, maybe before, and has been brought up at live letters, interviews and events and the response is always basically "we didnt know that this was a problem"
2: If I am having lag or ping issues in a dungeon or raid, im supposed to stop, run a test on my computer and submit that information? or do I wait till im out of the duty and submit a ticket then when the technical issues aren't actively happening?
3: A majority of the ways to actively know if youre experiencing these issues is with 3rd party add ons, but using 3rd party add ons can get us banned.

Unless Im missing something