Petition / Unaccpetable issue about server merger.

[Impulse]

I agree that is in no way an e-mail you have gotten from SE. That looks like you typed up a response to an email or created an email flat out. I in no way believe that you have obtained that from SE. Please refrain from what you are doing or post legitimate evidence that refutes your claim.

It's an SE email, or at least styled to be one. This is one of the responses I got from them when I forgot my POL password a couple of years ago.

Now, whether or not this situation is fact or fiction is a completely different question.

[Delsus]

Sounds like a missunderstanding to me, he clicked to go on Balmung, but it said he couldnt so either doesnt know where he was going or clicked another one, now he cant move.

He doesnt want to admit his mistake so comes up with a story to blame it on SE (theres alot of that going around) to attempt to get moved back.

There has been no one else with the "being randomly moved" problem so I am 99.999% certain that the problem lies between the chair and keyboard.

[darkstarpoet1]

i only went to page 3 reading, but don't see this mentioned. you know if you are on one of the servers going to balmung you do not have to select to go there, right? it looks like you were manually trying to select to go there since that's the server you were projected to go to. if that server was full, yes, you wouldn't be able to manually select it, but it should send you there anyways.

double check your profile and see what server you are "set" to join to make sure you aren't going there even though you didn't select it.

[syntaxlies]

There is always the chance that hes not as good of a friend as you think and switched servers and said they made him.

[Klive]

For the sake of argument, I'll say it is Priums' fault. He misunderstood and swapped servers on accident. Does it matter? "The customer is always right" is a common business saying for a reason. If he misunderstood how the system was going down, that is SE's problem.

I've worked customer server and tech support. The customer not understanding how a product or system work is your company's problem. If you do not, as a company, want to make sure the customer is happy with your system, the customer goes somewhere else; your competitor gets your business. Primus could be at 100% fault, still SE's problem. He plays this game for social interaction and to enjoy a SE product. Refusing to help a paying customer, even when it is their fault, to achieve this product's end goals is a fantastic way to lose business. There is a reason every company has customer service phone line, tech support, ect. There is a reason a restaurant will send you free food coupons if you call corporate with an issue.

I'll use myself as an example, I no longer a auto repair chain because of bad customer and tell everyone to not to go them. This was a chain I used for a few years, but one horrible customer service incident and I use their competitor now.

Honestly, not handling this issue with honest to god seriousness is just bad company customer service.

[Dragon]

Why would I want to transfer to a server I'm already on..this makes no sense. So now I cant cancel the transfer they gave me nor can I transfer back to my original server.

Doesn't look right...

It's an SE email, or at least styled to be one. This is one of the responses I got from them when I forgot my POL password a couple of years ago.

Now, whether or not this situation is fact or fiction is a completely different question.

Really? Interesting, as I thought SE had a "Do not reply to this email address" thing going on.

[Atoli]

You would be right, Klive, if it was partially the company's fault.
If I go wash my car and they forget to tell me that their new washing machine might destroy the color of my car, they'll act as sorry as possible to keep me from going to court as well as spreading bad publicity about them.

If they repeateadly tell me beforehand "Are you really sure you want to try the new method? It might be harmful to your car." and I STILL decide to do it and the color is destroyed, the company will tell me to take care of my own problems and probably not be so stupid in the future.
That's not bad costumer service; just because you work for other people doesn't mean you have to cater to ever dumb mood they might have and protect them from their own stupidity.

SE stated more than once you don't have to do ANYTHING if you want to stay on your server, the whole application thing is only for people who want to change servers.
If you fail to read all those warnings, every explanation, it's your own fault and SE is not obliged to help. They can't take care of every single costumer's dumbness.

[darkstarpoet1]

my question is why se even have the default server as an option while picking a server if we didn't need to select it? it just adds to the confusion and things like this can happen. for those of us on the forums that read into the merge method we knew, but the ones that aren't normally active here could have become confused pretty easily.

all it needed was when you went into the screen to have the server you were going to automatically and not let you select that option if you were already headed there and have a page that comes up explaining you were headed there so no further action was needed.

[Nixius]

For the sake of argument, I'll say it is Priums' fault. He misunderstood and swapped servers on accident. Does it matter? "The customer is always right" is a common business saying for a reason. If he misunderstood how the system was going down, that is SE's problem.

I've worked customer server and tech support. The customer not understanding how a product or system work is your company's problem. If you do not, as a company, want to make sure the customer is happy with your system, the customer goes somewhere else; your competitor gets your business. Primus could be at 100% fault, still SE's problem. He plays this game for social interaction and to enjoy a SE product. Refusing to help a paying customer, even when it is their fault, to achieve this product's end goals is a fantastic way to lose business. There is a reason every company has customer service phone line, tech support, ect. There is a reason a restaurant will send you free food coupons if you call corporate with an issue.

I'll use myself as an example, I no longer a auto repair chain because of bad customer and tell everyone to not to go them. This was a chain I used for a few years, but one horrible customer service incident and I use their competitor now.

Honestly, not handling this issue with honest to god seriousness is just bad company customer service.

I'm a firm believer that the customer is not always right =P

Regardless I understand it's difficult to put up with that your friend made a mistake, but if SE were to rectify it, then the whole world merger system we have in place would not work. People would abuse it to move around as they please etc.

I don't know what the right answer is, but a lot of responsibility lies with your friend who started clicking around world merger stuff without reading the various literature available or allowing himself to be fully informed. Several posts on lodestone and even an e-mail to subscribers.

It's even spelt our quite clearly on the world merger transfer page. What else would you have asked SE to do?

I hope you somehow reach an amicable situation, as someone suggested, all move to ragnarok?

[Seirra_Lanzce]

For the sake of argument, I'll say it is Priums' fault. He misunderstood and swapped servers on accident. Does it matter? "The customer is always right" is a common business saying for a reason. If he misunderstood how the system was going down, that is SE's problem.

I've worked customer server and tech support. The customer not understanding how a product or system work is your company's problem. If you do not, as a company, want to make sure the customer is happy with your system, the customer goes somewhere else; your competitor gets your business. Primus could be at 100% fault, still SE's problem. He plays this game for social interaction and to enjoy a SE product. Refusing to help a paying customer, even when it is their fault, to achieve this product's end goals is a fantastic way to lose business. There is a reason every company has customer service phone line, tech support, ect. There is a reason a restaurant will send you free food coupons if you call corporate with an issue.

I'll use myself as an example, I no longer a auto repair chain because of bad customer and tell everyone to not to go them. This was a chain I used for a few years, but one horrible customer service incident and I use their competitor now.

Honestly, not handling this issue with honest to god seriousness is just bad company customer service.

Lol "Customer always right" is an illusion to make you feel better of your self. Anyone on business know this man. :| But dude, comparing other "customer service" especially in MMO, SE's are by far the least worst man, i've seen more worst than this.

And true that SE should help him with this, and as a "customer" is their job to keep pestering "customer service". But i'm guessing your so-called "friend" is too lazy to chase this problem man, his lost & SE's lost as well.

Anyway you can't really do anything, only your "friend" can do something, and that is to really get in touch with support right away rather then bit**ing about it here.

All the best for you friend to get back at em'.

Seriously coming in here for the sake of complaining is not going to help anyone or anywho. One self knows better what to do. But then thanks for the headsup for the newbies.