Quote Originally Posted by Klive View Post
For the sake of argument, I'll say it is Priums' fault. He misunderstood and swapped servers on accident. Does it matter? "The customer is always right" is a common business saying for a reason. If he misunderstood how the system was going down, that is SE's problem.

I've worked customer server and tech support. The customer not understanding how a product or system work is your company's problem. If you do not, as a company, want to make sure the customer is happy with your system, the customer goes somewhere else; your competitor gets your business. Primus could be at 100% fault, still SE's problem. He plays this game for social interaction and to enjoy a SE product. Refusing to help a paying customer, even when it is their fault, to achieve this product's end goals is a fantastic way to lose business. There is a reason every company has customer service phone line, tech support, ect. There is a reason a restaurant will send you free food coupons if you call corporate with an issue.

I'll use myself as an example, I no longer a auto repair chain because of bad customer and tell everyone to not to go them. This was a chain I used for a few years, but one horrible customer service incident and I use their competitor now.

Honestly, not handling this issue with honest to god seriousness is just bad company customer service.
Honestly, are you retarded? You are prolly the one who was all for "Yeah, sue McDonalds for not warning people that coffee might be hot"

Bad customer service is one thing, but retarded customers who won't get anything they are handed like ten thousand times is just this...retarded customers.

If I go to a bar and get wasted on alcohol I don't bitch at the barkeeper afterwards for not telling me this might end up in a hangover...

Obvious things are just this...obvious...if you're too dumb to get things, don't make other people responsible for your stupidity.