The GrubHub promo problems

[ConcernedPerson]

Suggested next steps
But hey, you do you.

1. Go to Grubhub Chat, quote their FAQ section, identify your order # and email. Listen to whatever random reason/excuse/explanation the rep gives you. Then, politely but firmly just say that you'd like to speak to a supervisor. Reiterate all of the above to the supervisor. Wait for them to offer you the refund. They likely will. If they don't, then simply state you'd like a full refund.
   
   (FAQ Quote: "All qualifying orders ($15 minimum order total before taxes, tip and fees during the promotional period) received the FINAL FANTASY® XIV Online Endwalker Eat Pizza emote via the email address associated with their Grubhub account on 12/17/2021. Please check spam and junk folders. If you did not receive your emote code, please reach out to the Grubhub CARE team and have your order number and email address associated with your Grubhub account ready.")
   
   
2. Get your full refund. Check the orders page and your email to confirm that the refund was processed. Keep an eye out for your bank statement to confirm that it goes through.
   
3. Post here about your experience/success. Keep the thread high up in the forums so that others see it and also are encouraged to take action rather than just throwing up their hands in exasperation.
   
   
4. Consider not supporting Grubhub again in the future
   
   
5. Really pause before considering taking part in a future crossover campaign for any in-game digital items since Square Enix will not fix it -- and apparently SE requires A LOT of negative forum posts & blog articles before they will acknowledge the situation. I wrote SE customer service approximately 7 times and each time got a canned PR response telling me to speak with Grubhub. (But, hey, again, you do you. You want to gamble with your cash, go for it. I won't judge you. Each to their own.)

At this point, I'm out ya'll. I've been enough of a "rager," right?

Stick up for yourself. If you're struggling with assertiveness, see this brief guide:
https://www.skillsyouneed.com/ps/ass...echniques.html

If you want an in-depth guide, I highly recommend "When I Say No, I Feel Guilty" by Manuel Smith. Horrible cover design and cheesy title. Book itself is worth its weight in gold even if some of the example situations are dated.

Anyway, on that web site brief guide, particularly look at the section on broken record / stuck record. This is all you need to do. No need for name calling, etc. Just keep repeating I'd like to speak to a supervisor. I would like a full refund.

Take care ya'll o/

[Krotoan]

Suggested next steps
But hey, you do you.

1. Go to Grubhub Chat, quote their FAQ section, identify your order # and email. Listen to whatever random reason/excuse/explanation the rep gives you. Then, politely but firmly just say that you'd like to speak to a supervisor. Reiterate all of the above to the supervisor. Wait for them to offer you the refund. They likely will. If they don't, then simply state you'd like a full refund.
   
   (FAQ Quote: "All qualifying orders ($15 minimum order total before taxes, tip and fees during the promotional period) received the FINAL FANTASY® XIV Online Endwalker Eat Pizza emote via the email address associated with their Grubhub account on 12/17/2021. Please check spam and junk folders. If you did not receive your emote code, please reach out to the Grubhub CARE team and have your order number and email address associated with your Grubhub account ready.")
   
   
2. Get your full refund. Check the orders page and your email to confirm that the refund was processed. Keep an eye out for your bank statement to confirm that it goes through.
   
3. Post here about your experience/success. Keep the thread high up in the forums so that others see it and also are encouraged to take action rather than just throwing up their hands in exasperation.
   
4. Consider not supporting Grubhub again in the future
   
   
5. Really pause before considering taking part in a future crossover campaign for any in-game digital items since Square Enix will not fix it -- and apparently SE requires A LOT of negative forum posts & blog articles before they will acknowledge the situation. I wrote SE customer service approximately 7 times and each time got a canned PR response telling me to speak with Grubhub. (But, hey, again, you do you. You want to gamble with your cash, go for it. I won't judge you. Each to their own.)

At this point, I'm out ya'll. I've been enough of a "rager," right?

Stick up for yourself. If you're struggling with assertiveness, see this brief guide:
https://www.skillsyouneed.com/ps/ass...echniques.html

If you want an in-depth guide, I highly recommend "When I Say No, I Feel Guilty" by Manuel Smith. Horrible cover design and cheesy title. Book itself is worth its weight in gold even if some of the example situations are dated.

Anyway, on that web site brief guide, particularly look at the section on broken record / stuck record. This is all you need to do. No need for name calling, etc. Just keep repeating I'd like to speak to a supervisor. I would like a full refund.

Take care ya'll o/

Glad you're at least back where you were before the whole thing. I agree with your suggested course of action here.

I can contribute that over every cross-promotion I've ever participated in with SE they seem to hand over all distribution and dispute resolution to whomever they partner with. Depending on the partner the promotion either goes well or horribly. Amazon went well, Butterfinger had problems but was quick to get people resolved. Grubhub has been one of the worst so far. SE isn't completely clean in this, but they've at least been consistent and their claims have not changed.