The GrubHub promo problems

[SSakuras]

I ordered my food on the 9th, used the promo code and then had $5 off applied to my order. Placed my order and waited almost 2hrs to get my food, which the wings were ok but they sent me riggin rotten celery. Yea, it was all slimy and brown and gross. But that's on the restaurants end, not Grubhubs. Well, lo and behold didn't get an emote code so I contacted support and the first couple people just told me it was limited quantity. So.. I ordered the first day and they were already sold out, but yet I hear people ordered on day 2 or 3 and they got their codes? Riiiiiight. After I got pushed up to a manager they said I didn't get the code because I didn't apply the promo code. I asked why I then got $5 taken off my order? They told me because sometimes restaurants have their own promos and the $5 off was probably given to me by the restaurant. I asked why the $5 didn't come off immediately then, and only after I APPLIED THE PROMO? Cause, I know I applied it. I only ordered through them because of that promo code! But nooooo, I didn't use the promo code. Frickin lying right to my face!

And some people are saying they got refunded their entire meals, which I would have known to ask for beforehand because I was just offered a $20 code to use on a future meal from Grubhub within the next 30 days, and I am so disgusted with them I refuse to use it (that and I prefer to make my own meals usually, so I don't even eat out that often). I ended up giving it to some friends that like to order through Grubhub. But really, what is wrong with these people? Telling me I didn't apply the promo code in the first place when I know for a fact I did!

[Yahallo]

I ordered my food on the 9th, used the promo code and then had $5 off applied to my order. Placed my order and waited almost 2hrs to get my food, which the wings were ok but they sent me riggin rotten celery. Yea, it was all slimy and brown and gross. But that's on the restaurants end, not Grubhubs. Well, lo and behold didn't get an emote code so I contacted support and the first couple people just told me it was limited quantity. So.. I ordered the first day and they were already sold out, but yet I hear people ordered on day 2 or 3 and they got their codes? Riiiiiight. After I got pushed up to a manager they said I didn't get the code because I didn't apply the promo code. I asked why I then got $5 taken off my order? They told me because sometimes restaurants have their own promos and the $5 off was probably given to me by the restaurant. I asked why the $5 didn't come off immediately then, and only after I APPLIED THE PROMO? Cause, I know I applied it. I only ordered through them because of that promo code! But nooooo, I didn't use the promo code. Frickin lying right to my face!

And some people are saying they got refunded their entire meals, which I would have known to ask for beforehand because I was just offered a $20 code to use on a future meal from Grubhub within the next 30 days, and I am so disgusted with them I refuse to use it (that and I prefer to make my own meals usually, so I don't even eat out that often). I ended up giving it to some friends that like to order through Grubhub. But really, what is wrong with these people? Telling me I didn't apply the promo code in the first place when I know for a fact I did!

You can always hit them up again and ask for the refund, mentioning how they are essentially committing false advertisement and threatening them with a chargeback if you used a credit card. It's what I would do. Or even just do the chargeback and let Grubhub that the hit from that.

[Hatori_Elric]

i say instead of just asking for a refund, we demand a straight answer from both companies because this has been seen as more a scam and false advertising than what it should have been. SE should be better than this, we deserve better than this. It is expected to see something like this out of grubhub, but SE is not known for this kind of behavior and i think we deserve a straight answer instead of the silence we have gotten.

[Yahallo]

i say instead of just asking for a refund, we demand a straight answer from both companies because this has been seen as more a scam and false advertising than what it should have been. SE should be better than this, we deserve better than this. It is expected to see something like this out of grubhub, but SE is not known for this kind of behavior and i think we deserve a straight answer instead of the silence we have gotten.

Why not both? I'd still demand a refund from Grubhub or threaten with a chargeback. Grubhub probably won't care to give you an answer so you might as well do something that would actually make them worry.

[antitrop]

I clicked the link from Square Enix's own promotional site that brings you to Grubhub and applies the ENDWALKER code automatically at checkout, but the receipt has absolutely no mention of any promotional codes being applied at all. Is this a scam?