The GrubHub promo problems

[TheMightyMollusk]

Well, at least I got some good jambalaya out of it.

[ElonMuskForPrez]

Why is an important message such as "limited supply available first come first serve" not displayed front and center in the advertisement, but hidden in ToS/super small ToS

This would be something I'd expect from shady companies like comcast, but not a behavior I expect from SQEX

I lowkey hope grubhub is the one who created the advertisement because I'm disappointed

If there's no more code just put a notice on the website that there's no more code. It's not about the $50, it's about the feeling of being betrayed

[Eln]

On the Lodestone Campaign page it does indeed say there are limited codes available.

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The very first line of text: PROMO 1 (Emote + FD): Limited supply available (expect high demand). FINAL FANTASY® XIV Online “Eat Pizza” emote item codes will be assigned on a first come, first served basis while supplies last.

[ElonMuskForPrez]

That's what I meant by hidden in ToS. That message should be displayed front and center. Something like this:

Campaign Period

Thursday, December 9, 2021 at 4:30 p.m. to Wednesday, December 15, 2021 at 8:59 p.m. (PST)

Limited supply available (expect high demand)


How to Participate
Order at least $15 worth of food (before tax, tip, and fees) and use promo code ENDWALKER at checkout on the Grubhub app. (Review the full terms and conditions.)

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The fact that many many people didn't know about this, and that this thread even exist, show how obfuscating this is

If this is comcast, yeah, I'd say next time read ToS because comcast has its reputation. SQEX, to my knowledge, does not have this reputation.


And it's not like it's a collector edition lore book or something. Who the heck expected a pizza emote have a limited supply? It's a freaking emote.

[Catwho]

The thing is, lots of us didn't order on Thursday and we still got a code anyway. I waited until a full 24 hours had passed.

Friends who ordered on the website got their codes, so there goes the theory that only the phone app worked.

About the only thing I can think of at this point is that there was a window during which they incorrectly disabled the code on Thursday, but then re-enabled it on Friday, and if you ordered during that window of time, you didn't get credit for it.

[Krotoan]

The thing is, lots of us didn't order on Thursday and we still got a code anyway. I waited until a full 24 hours had passed.

Friends who ordered on the website got their codes, so there goes the theory that only the phone app worked.

About the only thing I can think of at this point is that there was a window during which they incorrectly disabled the code on Thursday, but then re-enabled it on Friday, and if you ordered during that window of time, you didn't get credit for it.

It's a little buried in the thread, but customer service replies have suggested if not outright said it was basically a lottery chance. You did it within the period you MIGHT get the emote... but you might not. Timing of order had no bearing.

Which is a horrendous and sneaky tactic to make people use your service who might not otherwise without specifically stating that it was the case.

On the plus side it sounds like if you complain to GH, you can get a full refund (even for the food) of your order.

[Aerilon]

I've been told everything from "they are out of codes and to contact Final Fantasy Support" to " you should receive your code in 2 weeks, or system is sending them out based on the date you purchased." I purchased on December the 12th. I've filed a ticket through Square support - we'll see what they say. Either way this has been an awful experience.

[Minsue]

Can confirm grub hun giving multiple answers from its gana take time to we're out...

[Aruiu]

its been an awful and annoying experience in general from the start, through and through. Dealing with the anxiety of not knowing if code was applied, then asking customer service if it was just to find out that during the checkout process it didn't apply was annoying enough. Fast forward now, its a lottery to get a pizza code? Jesus christ.

[Fawkes]

I guess I'm glad I didn't fall for this scam and order food I didn't want from a service I don't use to not get the code.