The GrubHub promo problems

[Kairobot]

First order placed on Dec 9 at 7:30 EST via app with ENDWALKER promo green check marked (took screenshot) but no mention of promo on receipt. Asked about via chat and was told that promo was applied and to expect an email with emote on Dec 17.

Second order placed on Dec 10 via website on different account flashed message that ENDWALKER promo applied and on the checkout page stated promo applied but no mention of promo on receipt. Asked about it via chat was told that the promo was not applied to the order and they ran out of codes and offered me a refund.

Third order placed to above account via app tonight now states promo applied on the receipt.

I dunno who or what to believe until Dec 17.

[Kairobot]

First order placed on Dec 9 at 7:30 EST via app with ENDWALKER promo green check marked (took screenshot) but no mention of promo on receipt. Asked about via chat and was told that promo was applied and to expect an email with emote on Dec 17.

Second order placed on Dec 10 via website on different account flashed message that ENDWALKER promo applied and on the checkout page stated promo applied but no mention of promo on receipt. Asked about it via chat was told that the promo was not applied to the order and they ran out of codes and offered me a refund.

Third order placed to above account via app tonight now states promo applied on the receipt.

I dunno who or what to believe until Dec 17.

Follow up and results from my experiences:

First order (using app): No code yet. Today, spoke to a clueless rep who told me I will get a follow up in 48 hours so I demanded a supervisor and who then me told the ENDWALKER code was applied to my order and to wait until Dec 23 for the email to be sent to me because it was handled by a third party.

Second order (via website different account) No code but order was refunded when I spoke to CS via chat.

Third order (via app using above account) Code delivered on Dec 17 at 2pm EST

There seems to be some faulty app and website programming along with misinformation about the promotion that has spiraled into various false rumors and falsehoods. Chance for getting a code is like flipping a coin. You may or may not get it.

[DeviousDark]

So I tried ordering with the code, and got "This promo code can't be redeemed again."
And the grubhub customer support was unhelpful.

Am I forced to try again later and spend more money, or is there a way to contact square with my receipt???

[Serenitey]

The girl that delivered to us said they ran out of codes. I said, ran out? It just started and she said - Well I dont have one! Then dropped my food and ran to her car. I reported her and they said they would check with her. They never called me back. I am beyond mad. Always disliked Grubhub as a food delivery. We always get the worst drivers.

[Eriane_Elis]

The girl that delivered to us said they ran out of codes. I said, ran out? It just started and she said - Well I dont have one! Then dropped my food and ran to her car. I reported her and they said they would check with her. They never called me back. I am beyond mad. Always disliked Grubhub as a food delivery. We always get the worst drivers.

That is the dumbest made-up story I have ever heard. Did you tell her off and everyone clapped too? Drivers don't know anything about promos and it doesn't show on any physical receipt and they don't have access to any of that information. You won't get called back because you never reported anyone to begin with. Please delete your post, we're trying to be constructive without people like you turning this thread into garbage.

[lordoftheapes79]

The girl that delivered to us said they ran out of codes. I said, ran out? It just started and she said - Well I dont have one! Then dropped my food and ran to her car. I reported her and they said they would check with her. They never called me back. I am beyond mad. Always disliked Grubhub as a food delivery. We always get the worst drivers.

before shitting on the driver, you should get your facts strait.

if you used the promocode, you should get your code in an email at the account associated with the grubhub account TOMORROW(maybe thursday)

[Ciara_Baramharwyn]

This entire promotion has been just... abysmal

I went through the extra effort of actually ordering through the link on page 8 of this thread by Boldprint ("https://lp.grubhub.com/gameawards/?utm_source=@FF_XIV_EN&utm_medium=social&utm_campaign=game_awards&utm_content=gameawards") and it even said that it had applied it during the transaction only for it to not apply in the history at all.

I got ahold of customer support through their chat app online (through the website) and was informed that it was apparently only 10,000 codes... Meanwhile SE had said it was 20,000, and worded it in such a way that it seemed as though only 20,000 orders would be given the free delivery... not that there was only 20,000 in total.

Then there's the whole "Limited supply available (expect high demand). FINAL FANTASY® XIV Online “Eat Pizza” emote item codes will be assigned on a first come, first served basis while supplies last." on a DIGITAL ITEM... why, just why.

[DeviousDark]

I just think it's stupid to have it last through tomorrow, and have the code not work halfway through.... wonder when/if it'll be in the mogstation :/

[Hashberry]

I just think it's stupid to have it last through tomorrow, and have the code not work halfway through.... wonder when/if it'll be in the mogstation :/

Half way? I ordered on the first day and it was a total waste of $.

[DeviousDark]

Half way? I ordered on the first day and it was a total waste of $.

Yea I've only seen the complaints recently-

Also wasted $30 ordering. I went to use the app, code didn't work. Went to the website, which I wasn't used to, and ended up confirming my order before realizing I wasn't in the review order tab, so I was unable to put the code in.

Contacted their customer support, yes I know it says they won't put a promo code in after it's been confirmed or whatever but I figured they could help me out and put it in anyway since the free delivery part was over and I only wanted the pizza emote. But they refused since the code wouldn't go through. I did try a 2nd time but didn't confirm the order since I don't wanna pay a 2nd time only to find out it didn't work again, and deal with their trash customer service.... Dude was like "Just order again with the promo code." That was their solution...

And square was like sorry it's up to grubhub customer support, we can't do anything about it.

UGH... :/