How do we get refund for early access?

[Velnora]

Please, I beg you, apply just a dash of critical thinking.

Can you actually imagine these login woes if NA were still only using 2 data centers?

See, adding an extra data center, even if they're not adding servers, means spreading that login queue out over an extra data center. Effectively, they increased the login queue by 50%.

Be dismissive all you want. Your claims that they have made no effort to upgrade anything in years is verifiably false.

In the grand scheme of things, it really does nothing. If that wasn't already apparent. Oh yes, those paltry upgrades. Please sir, can I have some mo?

You know what would have a tangible affect on login queues? Adding more servers. Imagine having your playerbase over the years, grow to the conservative estimates of a mill or two, and not adding more servers.

Please, I beg you, stop simping for corporate SE.

[Rae88]

In the grand scheme of things, it really does nothing. Oh yes, those paltry upgrades. Please sir, can I have some mo?

In the last lucky bancho census NA has about 800k active non free trial characters compared with JP's 400k and EU's 300k give or take. I would hazard a guess that some expansion was involved

[Moonlite]

As for the bit of 'oh now they are fixing it on launch day'. I would imagine it has less to do with it being launch day and more about the fact that EA started on a Friday, and the devs deserve some time off too. So yes, they are pushing fixes during their regularly scheduled work week. The shocker.

If this is true, which I don't believe for a second. It is gross incompetence. No one launched a new product in any industry and decides they need a rest. And if their bosses allowed that the company should review why they are still employed. But this is MO launch expansion patch before weekend and don't come up with a solution till Tuesday. Maybe the expansion patch should be Monday or Tuesday so the fix patch can be Friday.


Just a little history listen for the people kind of mocking the people about charge back. That is how we ended up with the weird third party crysta system. They had problems with major CC and all the charge backs. So it does ad up. But that was allegedly mostly RMT stolen card issues.

[Viirin]

I purchased early access from Steam but I have not been able to log in at all. What's the process to request a refund?

You didn't purchase early access. You purchased the expansion. Early access was a free perk. I don't think they do refunds. You could try a chargeback through your credit card provider, but sometimes that can have consequences with the company you did the chargeback against, ie, a banned account, etc. Also chargebacks are at your credit card provider's discretion - they generally require at a minimum that you have tried to achieve a resolution with the company directly.

[LarienTiwele]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

[Demonicpagan]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

Said like someone that has some development experience, I suspect.

[Exosapien]

Wow, thanks. This is the fabled helpful FF community I was told about it seems

Man I feel really bad for you.

This is how you behave in life? Whatever happened man, I'm really sorry for it. Things can get better, you just have to let them.

[kipper_T]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

It's nice to see a rational comment! Thank you!

[Komarimono]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

So true. Work for a company named Wasabi. We're faster, cheaper and more modern than Amazon with less data restrictions. Shilling my own company out of the way now...

Our hardware has been delayed again until June of 2022. Stuff we paid for in January of 2020. Funny part is, there were shortages then too. Why we jumped on getting those 48cu asap. Alas, here we are waiting, longer and longer.

[Juun]

Wow, thanks. This is the fabled helpful FF community I was told about it seems

Says the man with 650 posts under his belt.