How do we get refund for early access?

[Viirin]

I purchased early access from Steam but I have not been able to log in at all. What's the process to request a refund?

You didn't purchase early access. You purchased the expansion. Early access was a free perk. I don't think they do refunds. You could try a chargeback through your credit card provider, but sometimes that can have consequences with the company you did the chargeback against, ie, a banned account, etc. Also chargebacks are at your credit card provider's discretion - they generally require at a minimum that you have tried to achieve a resolution with the company directly.

[LarienTiwele]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

[Demonicpagan]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

Said like someone that has some development experience, I suspect.

[kipper_T]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

It's nice to see a rational comment! Thank you!

[Komarimono]

This launch has overall been -very- smooth for what SE is able to do right away. There was no mass server outages, no mass waits for an instanced duty toward start of expansion that bottlenecked, etc.

What DID happen, however? As the devs even said themselves, They had unexpected mass growth, leading to an issue that last was seen only way back when ARR launched - They did not then expect the relaunch to be so popular after the flop that was 1.0 so they were shorthanded on equip etc such as the servers to handle the logins yada yada. What happened this time however, isd they didn't expect the mass WoW Exodus leading to a 2.0-style boom in population... During a worldwide pandemic where shortages on computer materials made things like graphics cards that used to run for $300 to sell for $1k+ new, or the same $300ish used and years old. Servers for companies are also being shipped and made as able due to shortages - with some having 1-2 or even longer year waits to receive equipment unless they are willing to spend a fortune to get them early - which is often a loss in the end. To this end, SE has done everything they could and are still trying to do more as they can, to keep things at least moving along as best they are able to. Remember, to those whining a fix only came on "official release day" it didn't - They need time to do things such as identify the cause, figure out a fix, and then ensure said fix doesn't make something else break worse on accident that could do something like, whatever deities or etc you wanna use forbid... wipe all data on the server forever to an irrecoverable state.

So true. Work for a company named Wasabi. We're faster, cheaper and more modern than Amazon with less data restrictions. Shilling my own company out of the way now...

Our hardware has been delayed again until June of 2022. Stuff we paid for in January of 2020. Funny part is, there were shortages then too. Why we jumped on getting those 48cu asap. Alas, here we are waiting, longer and longer.

[Juun]

Wow, thanks. This is the fabled helpful FF community I was told about it seems

Says the man with 650 posts under his belt.