How do we get refund for early access?

[Velnora]

Ah yes, a cleaning company creating a cleaning product.

Now, here is this problem. Not enough physical hardware to meet the demand during a time where the hardware required is extremely hard to get. SE is a software company, and has been (and is continuing) to try and find software workarounds. Unfortunately, there is a limit to how much software can solve when it relies purely on the capabilities of the hardware. The only way to truly fix this is to get the hardware, so by stating they should innovate a fix is saying they need to be a hardware company too. It's just not in their scope of practice. Does sitting in queue suck? Yeah it does. Does losing your spot suck even more? Yes, yes it does. And it is okay to be upset about it, but you have to be realistic and accept that some things just are at times. If SE was being silent, that would be one thing but they are constantly posting statements about what is going on and what they are doing to address it.

As for the bit of 'oh now they are fixing it on launch day'. I would imagine it has less to do with it being launch day and more about the fact that EA started on a Friday, and the devs deserve some time off too. So yes, they are pushing fixes during their regularly scheduled work week. The shocker.

Devs taking time off during their most anticipated expansion, with player numbers having already reaching new highs, while the login servers are on fire? Yeah, that's called screwing the pooch. Hey guys, I accidently set the store on fire, but i'm off the clock now and it's my friday. Byeee.

They have had years to upgrade servers, so the whole chip shortage only goes so far.

[Hasrat]

They did not start implementing fixes, till today.

Of course they aren't crashing when people aren't able to get in.

This is hilarious. You're telling me you actually believe a problem can be instantly diagnosed and resolved? You're saying they should be able to take one look at a problem and know exactly what to do to fix it, and that fix should take no more than a few moments?

They have had years to upgrade servers, so the whole chip shortage only goes so far.

Hmm, looks like they have been upgrading. Should I go back further? How about giving NA (and EU) an entire extra data center? EU's gotten four whole extra world servers since I've started.

Ffs, the whole "they've never upgraded anything ever" argument is laughable.

[caffe_macchiato]

I purchased early access from Steam but I have not been able to log in at all. What's the process to request a refund?

This but the entire expansion. A faulty product demands a full refund and recall until they can provide a working version. Then we pay when Endwalker is playable. Error 3001 has chargeback written all over it.

[DBriggs304]

This but the entire expansion. A faulty product demands a full refund and recall until they can provide a working version. Then we pay when Endwalker is playable. Error 3001 has chargeback written all over it.

Just request a refund through steam or square Enix store. A charge back only if you're planning on never returning on said account as they will ban the associated account.

[Velnora]

This is hilarious. You're telling me you actually believe a problem can be instantly diagnosed and resolved? You're saying they should be able to take one look at a problem and know exactly what to do to fix it, and that fix should take no more than a few moments?



Hmm, looks like they have been upgrading. Should I go back further? How about giving NA (and EU) an entire extra data center? EU's gotten four whole extra world servers since I've started.

Ffs, the whole "they've never upgraded anything ever" argument is laughable.

You're telling me they didn't have the idea of using their backup development servers as backups?

Congrats, you gave a link that showed they haven't actually finished upgrading their large scale plans. They increased login caps for Euro centers. Oh joy. And that NA data center expansion prior to shadowbringers, didn't even add more servers. They just lowered the amount per center, and added a third.

[SnowVix]

Dispute the charge on your card. That is what Im gonna do if I dont get in the game soon.

Congratulations on taking a course of action that will permanently remove you from the potential player pool if you do that. No MMO provider allows people to do a chargeback and keep their account.

[Sndman22]

if you preorder your given early access otherwise everyone would just buy the game after launch. If i knew I would constantly get kicked out of a 5000 person que after I got under 1000 I would definitely not have paid for the game. The actual launh date is early access. There is no such thing as a actual launch date launch was Dec3rd. If launch was not dec 3rd then they would not be still selling preorders for early access.

[VforVendetta]

Ah yes, a cleaning company creating a cleaning product.

Now, here is this problem. Not enough physical hardware to meet the demand during a time where the hardware required is extremely hard to get. SE is a software company, and has been (and is continuing) to try and find software workarounds. Unfortunately, there is a limit to how much software can solve when it relies purely on the capabilities of the hardware. The only way to truly fix this is to get the hardware, so by stating they should innovate a fix is saying they need to be a hardware company too. It's just not in their scope of practice. Does sitting in queue suck? Yeah it does. Does losing your spot suck even more? Yes, yes it does. And it is okay to be upset about it, but you have to be realistic and accept that some things just are at times. If SE was being silent, that would be one thing but they are constantly posting statements about what is going on and what they are doing to address it.

As for the bit of 'oh now they are fixing it on launch day'. I would imagine it has less to do with it being launch day and more about the fact that EA started on a Friday, and the devs deserve some time off too. So yes, they are pushing fixes during their regularly scheduled work week. The shocker.

I'm glad we can agree it sucks. I'm sorry that my choosing to vent my frustration in the proper forum is offensive enough the you feel a response riddled with sarcasm is justified.

[CaptainFishSticks]

Wow, thanks. This is the fabled helpful FF community I was told about it seems

How did you expect anything other than a stupid response to a stupid question?

[Hasrat]

And that NA data center expansion prior to shadowbringers, didn't even add more servers. They just lowered the amount per center, and added a third.

Please, I beg you, apply just a dash of critical thinking.

Can you actually imagine these login woes if NA were still only using 2 data centers?

See, adding an extra data center, even if they're not adding servers, means spreading that login queue out over an extra data center. Effectively, they increased the login queue by 50%.

Be dismissive all you want. Your claims that they have made no effort to upgrade anything in years is verifiably false.