How do we get refund for early access?

[Velnora]

If you expected to play FFXIV without a queue at launch, or problems during early access, that's a "you" problem.

Is that what I said? No. Queues are fine. Waiting 2 hours to get kicked and put back in the line, is not. Yeah, silly me. I shouldn't expect a multi billion dollar company to be at least somewhat prepared. Then again, this is SE, afterall. Notorious for being corporate jackaloons.