And here we are.. again.
"This community is great/friendly/betterthanXXXXX"
"No,This community is horrible because I had a bad experience!"
"Yeah, This "great" community did these horrible things!"
We did this back in the "GCBTW" threads.
All game communities draw from the same pool of gamers who run the gamut from saintly to sadistic. FFXIV has rules in place that are enforced pretty regularly (but not perfectly) to curb a lot of the surface toxicity. People think a couple seconds more about saying things because there's a chance someone may report you and you'll actually face consequences for that offhand comment you made without thinking... sometimes.
All communities have fanatics. People who make a thing their life and personality and vehemently defend against any criticism. I have found them in every single community and yes, they are just as bad as the ones you think are worse. FFXIV is no exception.
The game itself also isn't structured mainly around competition so people are more likely to help than actively crush others progress because it doesn't hurt their progress... most times. That's all it is. The game tends to give a better impression because of how it's designed, what it incentivizes and how it's rules are enforced. It's not that the players themselves are any better behaved in the end.