Bad decision by SE

[Leonus]

Who are you to tell people to "get over themself"? Get off your high horse man.
Many people love this game and take time off to play and experience a new expansion, so what the big deal?

People *should* express their disappointment in the delay but I have yet to see someone giving SE or Yoshida or the team shit for it, they just you know, disappointed at it and some was really looking forward to it.




People's PTO is going away however, it's an issue.

I am also a player who has to wait two more weeks just like everyone else. That's who I am. I'm also mature enough to realize there is pride and reputation at hand. I'm also not selfish enough to complain. There are plenty of things to do in life. To complain at a company who is taking the time necessary to put out the best product possible for everyone and not just me while owning up to it is amazing.

A person who has a view of the world and changing circumstances is who I am. Instead of telling me to get off my high horse, how about going to get some perspective. Be upset, as is your right, but the world revolves around no single individual or situation. Things happen. It's life. People are acting like he did this maliciously.

He was in a "damned if you do or don't" situation and he prioritized making sure as many people as possible enjoy the experience, culmination, and ending of a 10 year saga. Patience and understanding is the least we can give them after their track record. He took responsibility himself and that speaks volumes.

[yajnaji]

Yoshida literally said it was HIS decision, but you people love to jump into the trend without having even watched the LL.

Holy shit.

[yajnaji]

And here I thought New World was enough of a cautionary tale, but players still don't get it.

Quality > Speed

That comparison tho... face fucking palm!

[IDontPetLalas]

Regardless of how you feel about the delay, what is really unfortunate is SE along with other companies giving similar bad news to their customers are all quickly becoming complacent with these delays. Developing a poor reputation around not being able to honor your own commitments was previously really bad for business and entirely unacceptable, and now it's just normal.

The result of things like this is future release dates mean absolutely nothing. It lets you know, or reminds you that there is an epidemic of a lack of accountability and consequence in this world. If SE knew that failure to deliver on time would result in a loss of half of their subscribers, or they would have to refund all the pre order sales, I assure you the delay would not happen.

Ultimately, I blame us, the customers. We're the ones who've become complacent. We get bad news, and we actually praise the failure and just say, "You're doing your best. I understand." There was a time where that quote was followed with, "but unfortunately, I am going to have to take my business elsewhere." It is this complacency that has allowed companies to adopt business mottos that put us, the customer that makes everything possible for them, second.

Those of you under the mindset that this is a molehill we shouldn't be making mountains out of should actually zoom out and really take in the gravity of situations like this. I would take into account how it affects everyone, and why such critical decisions are treated casually.

While you're entirely free to your opinion, I don't see an indication whatsoever that this decision by SE means that they have a complacent attitude, nor that they were unaware of its possible consequences when they made the decision. If anything, they are far more likely to to be aware of the possible consequences that you or I am.

There is no indication whatsoever that this was a casual decision, I would expect it very much was not- and that likely factored very much into the time it took to get the delay approved and the communicated to us.

Again, if you are of the mindset that a release date must be adhered to no matter what and delays are completely unacceptable, you are perfectly entitled to that, just as you are free to take your business elsewhere and express why to the company.

Personally, I would disagree with that mindset , I feel bad for those people who arranged for PTO. My expectations are that delays are communicated as early as possible to the customer, when they are judged necessary.

[Raiya]

I find flabbergasting that people are flipping over this.

Yes, it messes a bit scheduled vacations, but let's be real... If the xpac was delivered with some problem(s) that impeded gameplay, servers crashing, etc - these people would be just as mad or worse.

Postponing > Having a broken experience

I'd say it's the disappointment that's hitting a few of them and that for some the original launch date was perfect. In other games it would probably be just somewhat justified ranting but other games don't have someone like Yoshi who will literally come out personally to apologise and explain to everyone that there's going to be a short delay. It's been well flagged that this expansion was going to be THE mother of all expansions for FFXIV and that a much larger amount of work than normal has been poured into it to get this as right as possible. I was watching the first hour of the announcement of the delay and honestly you can see how disappointed HE was about this that he was left no choice due to simply running out of enough time to QA check everything. So honestly I can't be mad, people shouldn't be mad we've seen other games make a dogs dinner of their own games because they rushed things (Hai Cyberpunk!) so if they need just 2 more weeks to do QA then they deserve it and should do it. With the sheer amount of new people joining the game from WoW plus what many are expecting to be very heavy server loads and queues for this it's better for them to make sure it's all right across the board and that nothing game breaking slip through that could cause issues or ruin things.

Personally I'm SLIGHTLY burned by work due to being unable to take the weekend off for this as I'd originally planned but it's not a total loss and I'm just working around it personally but I'm hardly going to be mad at Yoshi for it especially when you see the guy just bowing to everyone and apologising that he had to make the difficult decision to delay to make sure everything is right. They're obviously working their holes off to get this right and they deserve whatever time or space they need to do this as they're not planning on disappointing us here.

[Gemina]

well, as a consumer, lets say you were promised a car by a certain date, they are unable to get brakes for the care for whatever reason, lets say all the brake parts failed quality checks.

so, the manufacturer sends you the car anyway so as not to miss their promised date. using your example, the company fulfilled their promise of delivery, even if driving the car is unreliable if not possibly life threatening to anyone around when you drive it. so you should be overjoyed, even if it is just lawn art.

As a consumer, all I know is I am not getting the car by the date was promised to me. The seller obviously cannot sell me a car that is knowingly defective, as this is also a non-compliance. Do you see where I am getting at here? The car being defective is the reason for the delay, but it does not change the fact that a promise date was not met. I was promised a fully functional vehicle by a certain date, and that commitment was not met. That is the point. The only point that I, as a consumer care about.

Again, as a human I can sympathize with the difficulties they face, and how disheartening it must have been for Yoshi to have to deliver more bad news. I know all about unforeseen circumstances, setbacks, and empty promises made to our own service providers that cause both of those issues. That is why my main points that I am pointing out is that these issues this team face goes far beyond SE, and that we as customers don't take our own value for granted.

is it a disappointment, yes, but as a consumer myself, I would FAR RATHER play something that works the first time I start it, than go through potentially game breaking bugs just so you can have delivery on time. I pay for the game too...

In one of my psychology classes where we are asked the "is the glass half empty, or half full" question; the instructor was the least impressed with the students who responded along the lines of, "It is clearly both." It was the students whose thought systems were provoked that he was interested in. The students who inquired about the glass, the water, and circumstances around it, instead of just dismissing what the lesson was even about.

The reason why I bring that up is because of the relevance in your preference. That even though you are trying so hard to be sympathetic and understanding, you actually don't even realize the unintentional selfishness taking place, because you are not taking into account the importance others place in however they view that glass. We all want a product that works, and when it is promised to us. That is what we pay for. However, you also need to be made very aware that your time and resources are extremely valuable, and you pay A LOT of both to enjoy FFXIV. You are entitled to have the promises they (the provider) make to you delivered.

Yoshi knows this is absolutely unacceptable, which is likely partially why he was so emotional about it.

Same...
It broke my heart to see him cry

I am not without compassion. I got really choked up seeing this as well. It was the opposite of the happy tears he shed with the success of 2.0. He sees this as a complete failure, and all of this is just really, really unfortunate.

He is tough as nails though. Men like him have to be, and don't have much choice. Don't worry. All of us, including Yoshi will come out even stronger. But again, I can't emphasize enough that if we as a community want things to improve, we need to stop saying, "Nahhhhh, it'll be fine." Because it's not fine.

[Gemina]

While you're entirely free to your opinion, I don't see an indication whatsoever that this decision by SE means that they have a complacent attitude, nor that they were unaware of its possible consequences when they made the decision. If anything, they are far more likely to to be aware of the possible consequences that you or I am.

There is no indication whatsoever that this was a casual decision, I would expect it very much was not- and that likely factored very much into the time it took to get the delay approved and the communicated to us.

Again, if you are of the mindset that a release date must be adhered to no matter what and delays are completely unacceptable, you are perfectly entitled to that, just as you are free to take your business elsewhere and express why to the company.

Personally, I would disagree with that mindset , I feel bad for those people who arranged for PTO. My expectations are that delays are communicated as early as possible to the customer, when they are judged necessary.

You misunderstand. I am not saying that SE treats this as a casual occurrence. I am saying that the occurrence of delays has become casual, or commonplace. We as the customers have become complacent and just go along with it. There is no accountability. There is no consequence. Will there is, but guess who pays them? It's not the people who should be. It's people like you. People like me. And definitely people like Yoshida. This is not an opinion. This is a fact.

We are the consumers. We are the customers. They are the providers, and this is a business. I am not saying the news doesn't come with a heavy heart, but the news comes regardless. They failed to deliver what was promised on time. Again, not an opinion. This is a fact. In your last statement you say that your expectation are that delays are communicated asap. With the amount of time and money you put into this game, why is the word "delays" anywhere in the clause? When expectation is created around such concepts, what do you think is going to happen?

I feel bad for everyone if I am to be blunt. As I said before, this is not something casual, or a small matter; nor do I think it should be treated as such. This IS a big deal, and it affects everyone both on the customer and provider ends.

[Burmecia]

°˖✧◝(⁰▿⁰)◜✧˖°
Suboptimal situation turned better! story time.

"I was not able to visit my friend on 1st-7th of November as we had planned for months, because she could not quite yet welcome me visiting at her place.

This trip was the light in my dreary autumn, especially after I could not visit anyone, my friends of family, on summer.

Fortunately, 19-25th on the other hand worked for her instead, and though I knew I would be missing the early-access and good chunk of 1st week I carpe diem'd hard and bought train tickets to go and see her between 19-25th.

I have prioritized ff14 over some rl stuff more than few times in the past, so I wanted to turn new leaf. "

Obviously, thanks to these delays, I am not going to miss anything + along with my friend I can meet with my sister as they live in same town and I'm gonna meet new person through my friend who shares our kinda niche hobby

[DragonFlyy]

The lesson learned here is to just never take time off for MMOs or expansions.

People have been saying this since Everquest days. No one listens, they think everything is perfect. If it didn't delay, then everyone complaining now would be on these forums day 1 of release complaining about something not working, and say game is not finished, blah blah blah. Attention seekers. That's what they are.

[Anya_Synia]

You misunderstand. I am not saying that SE treats this as a casual occurrence. I am saying that the occurrence of delays has become casual, or commonplace. We as the customers have become complacent and just go along with it. There is no accountability. There is no consequence. Will there is, but guess who pays them? It's not the people who should be. It's people like you. People like me. And definitely people like Yoshida. This is not an opinion. This is a fact.

We are the consumers. We are the customers. They are the providers, and this is a business. I am not saying the news doesn't come with a heavy heart, but the news comes regardless. They failed to deliver what was promised on time. Again, not an opinion. This is a fact. In your last statement you say that your expectation are that delays are communicated asap. With the amount of time and money you put into this game, why is the word "delays" anywhere in the clause? When expectation is created around such concepts, what do you think is going to happen?

I feel bad for everyone if I am to be blunt. As I said before, this is not something casual, or a small matter; nor do I think it should be treated as such. This IS a big deal, and it affects everyone both on the customer and provider ends.

I disagree it's not a big deal, it's two weeks. The company are prioritising quality over everything else. What would be more disappointing is if they delivered it on time but it had loads of bugs or the servers couldn't handle the massive influx of players on day 1. It is casual 2 weeks is not long, compared to other games that can be delayed for at least a month maybe more. 2 weeks is nothing. Being a long time FF fan what was not acceptable was the constant delays of FFXIII verses which then turned into FFXV. What about the way too early announcement of Kingdom Heart 3 and then that getting delayed over and over. All these owned by Square Enix. This is just 2 weeks, and announced by a director who is not afraid to show his vulnerability and be totally honest with the consumer. It is very rare to see a director who is that blunt and honest. So yes this isn't a big deal because I trust the director and I trust the team.