Bad decision by SE

[Lihluh]

I don't want Yoshida-san to feel bad about this, he's working very hard.

Same...
It broke my heart to see him cry

[Gemina]

well, as a consumer, lets say you were promised a car by a certain date, they are unable to get brakes for the care for whatever reason, lets say all the brake parts failed quality checks.

so, the manufacturer sends you the car anyway so as not to miss their promised date. using your example, the company fulfilled their promise of delivery, even if driving the car is unreliable if not possibly life threatening to anyone around when you drive it. so you should be overjoyed, even if it is just lawn art.

As a consumer, all I know is I am not getting the car by the date was promised to me. The seller obviously cannot sell me a car that is knowingly defective, as this is also a non-compliance. Do you see where I am getting at here? The car being defective is the reason for the delay, but it does not change the fact that a promise date was not met. I was promised a fully functional vehicle by a certain date, and that commitment was not met. That is the point. The only point that I, as a consumer care about.

Again, as a human I can sympathize with the difficulties they face, and how disheartening it must have been for Yoshi to have to deliver more bad news. I know all about unforeseen circumstances, setbacks, and empty promises made to our own service providers that cause both of those issues. That is why my main points that I am pointing out is that these issues this team face goes far beyond SE, and that we as customers don't take our own value for granted.

is it a disappointment, yes, but as a consumer myself, I would FAR RATHER play something that works the first time I start it, than go through potentially game breaking bugs just so you can have delivery on time. I pay for the game too...

In one of my psychology classes where we are asked the "is the glass half empty, or half full" question; the instructor was the least impressed with the students who responded along the lines of, "It is clearly both." It was the students whose thought systems were provoked that he was interested in. The students who inquired about the glass, the water, and circumstances around it, instead of just dismissing what the lesson was even about.

The reason why I bring that up is because of the relevance in your preference. That even though you are trying so hard to be sympathetic and understanding, you actually don't even realize the unintentional selfishness taking place, because you are not taking into account the importance others place in however they view that glass. We all want a product that works, and when it is promised to us. That is what we pay for. However, you also need to be made very aware that your time and resources are extremely valuable, and you pay A LOT of both to enjoy FFXIV. You are entitled to have the promises they (the provider) make to you delivered.

Yoshi knows this is absolutely unacceptable, which is likely partially why he was so emotional about it.

Same...
It broke my heart to see him cry

I am not without compassion. I got really choked up seeing this as well. It was the opposite of the happy tears he shed with the success of 2.0. He sees this as a complete failure, and all of this is just really, really unfortunate.

He is tough as nails though. Men like him have to be, and don't have much choice. Don't worry. All of us, including Yoshi will come out even stronger. But again, I can't emphasize enough that if we as a community want things to improve, we need to stop saying, "Nahhhhh, it'll be fine." Because it's not fine.