Deceptive reward scheme

[Zanarkand-Ronso]

It also accomplished nothing, seeing as there are more than a few posts quoting exactly what they said. So it's not like they can hide that short of having the thread shut down completely.

See honestly, I feel for the guy that he made a Mistake.
But I lose all compassion when he wants to get mad at the company and say they should give him another one, and when they dont, make all these claims that SE doesn't really want to see me rewarded after all, Say that he's Offended, say he will no longer do any new Business with the Company, and call this a Deceptive reward scheme
All of that, because of his own mistake. And because he couldn't ask them to give him another one for HIS OWN MISTAKE.

And then he gets upset when people dont agree with him and runs away probably trying to delete the thread...found out he couldn't so he just changes the 1st post.

[Vahlnir]

See honestly, I feel for the guy that he made a Mistake.
But I lose all compassion when he wants to get mad at the company and say they should give him another one, and when they dont, make all these claims that SE doesn't really want to see me rewarded after all, Say that he's Offended, say he will no longer do any new Business with the Company, and call this a Deceptive reward scheme
All of that, because of his own mistake. And because he couldn't ask them to give him another one for HIS OWN MISTAKE.

And then he gets upset when people dont agree with him and runs away probably trying to delete the thread...found out he couldn't so he just changes the 1st post.

I agree. If they had said "I did a thing. This sucks!" and left it mostly at that I might have been way more sympathetic. Their attitude left a LOT to be desired, and that's putting it mildly. I think they were looking for an echo chamber more than anything. What they got was anything but.

[Callinon]

I encountered a problem, disagreed with their decision not to support me, and followed the instructions by coming here to write about it. Nobody from support came to read. Nobody from the mod team came to stop the nasty labeling.

No, you called it a "deceptive reward scheme." You don't get to pull up all victimized when you come in spitting venom like that. Here's a tip when you want to get actual help from support staff: don't be a jerk. The person you're talking to didn't wrong you. The person you're talking to may, in fact, be able to help solve your problem. But the person you're talking to doesn't have to solve anything if you don't give them a reason to. Pulling up all haughty about 30 years of customer loyalty and "deceptive" practices isn't going to win you any sympathy from support staff. You stopped just short of "do you know who I am" and let me tell you, everyone reading this can hear it anyway. You did not approach this as a problem you wanted an actual solution to. You approached this as "you owe me. You are beneath me. And you will do as I say."

It didn't work.

Good.

[NickStinger]

Due to strange popular demand, I restored the original post.

I'm going to make one more "final" post since I had to come back for this.

Listen, I had strong self-interest in finding a way to edit my appearance. I wanted to succeed. I tried. I really did. Though I did not rush off to YouTube or Google, should that have really been the expectation? PlayStation users can't do that. I tried my best to edit my appearance, and ended up thinking it was on the "next" screen. In this instance, at this moment, I lacked the perception and intuition necessary that 99.999% of the population seems to have. Is it my fault that I'm not able to understand it? Can I be blamed and held accountable for my inability to figure it out?

Someone said its like dropping a drink when someone hands ones to you and then demanding they give you another. NO! This analogy is wrong. I was _unable_ to hold the drink. I didn't drop it. The drink just fell.

And whether this new analogy is right or wrong, this is the reason why I got so upset. I was unable to understand how to edit my character, and when I asked in-game support for help and a new Fantasia, they looked at me and saw an idiot rather than me for what I was. If I'm so stupid that I can't figure out how to edit my appearance then I should pay them for my stupidity. That is how it felt. Paying someone compensation for being stupid would only prove that I am stupid. True or not, do I really need that reinforcement?

I feel bad for every handicapped person who ever got told they have to pay up for their unfortunate inability.

I don't enjoy coming on here and publicly telling everyone that I'm defective. In that moment there was nothing more I could do about it. I tried. I absolutely tried my best to understand it. I didn't want to click that checkmark button, but I felt I had no other choice. It was my last option.

[Awha]

Tbh man it would have been best for you to just let the thread die.

Mistakes happen and that is life as they say live and learn.

[Vahlnir]

Is it my fault that I'm not able to understand it? Can I be blamed and held accountable for my inability to figure it out?

Short version? Yes, to both of those things if you aren't handicapped in some way. That doesn't make you broken or defective. That just makes you human. If you legit have some sort of handicap, then that is unfortunate. I sympathize. However, your attitude left much to be desired. You were given a free item. That chance wasn't used to the full extent of what you wanted. SE is NOT obligated to give you another for free no matter how much you decided to kick and scream and blame the system for your own mistake. Does it suck? Sure! I understand very well having not been satisfied with my efforts via Fantasia on more than one occasion, resulting in my purchasing of another. But not once did I think that SE owed me anything, because they don't.

[NickStinger]

To edit my appearance, I tried clicking on my character picture. That didn't work.

Nothing else I saw were things I wanted to edit, so I didn't randomly click things.

[Iscah]

To edit my appearance, I tried clicking on my character picture. That didn't work.

Nothing else I saw were things I wanted to edit, so I didn't randomly click things.

Then it sounds like you simply failed to see something that was there, judging from this screenshot.

Appearance is listed. You wanted to edit your appearance. If you overlooked it, that's user error and not a mistake on SE's end.

On the point of whether it was there or not, this is what you would have seen:

[Seera1024]

Due to strange popular demand, I restored the original post.

I'm going to make one more "final" post since I had to come back for this.

Listen, I had strong self-interest in finding a way to edit my appearance. I wanted to succeed. I tried. I really did. Though I did not rush off to YouTube or Google, should that have really been the expectation? PlayStation users can't do that. I tried my best to edit my appearance, and ended up thinking it was on the "next" screen. In this instance, at this moment, I lacked the perception and intuition necessary that 99.999% of the population seems to have. Is it my fault that I'm not able to understand it? Can I be blamed and held accountable for my inability to figure it out?

Someone said its like dropping a drink when someone hands ones to you and then demanding they give you another. NO! This analogy is wrong. I was _unable_ to hold the drink. I didn't drop it. The drink just fell.

And whether this new analogy is right or wrong, this is the reason why I got so upset. I was unable to understand how to edit my character, and when I asked in-game support for help and a new Fantasia, they looked at me and saw an idiot rather than me for what I was. If I'm so stupid that I can't figure out how to edit my appearance then I should pay them for my stupidity. That is how it felt. Paying someone compensation for being stupid would only prove that I am stupid. True or not, do I really need that reinforcement?

I feel bad for every handicapped person who ever got told they have to pay up for their unfortunate inability.

I don't enjoy coming on here and publicly telling everyone that I'm defective. In that moment there was nothing more I could do about it. I tried. I absolutely tried my best to understand it. I didn't want to click that checkmark button, but I felt I had no other choice. It was my last option.

And maybe if you had phrased your initial post differently, you would have had nothing but sympathy given your way. Or possibly even a kind soul deciding to gift one you to out of the kindness of their own heart.

But instead you said the blame was solely on SE's side and claimed that the reward was deceptive. Then proceeded to be argumentative towards any who posted.

The problem is most likely that what you would need is way too abusable by players. Player changes his character with a fantasia exactly how he wants it. Then goes to support and says they hit complete "too soon." Gets the replacement. Doesn't use it for ages.

Some places give people a one time mess up. Others don't. And they aren't required to do so.

[Seera1024]

To edit my appearance, I tried clicking on my character picture. That didn't work.

Nothing else I saw were things I wanted to edit, so I didn't randomly click things.

I would have clicked on everything that wasn't the checkmark or the X button even if I was 100% sure it didn't have what I needed in it. Just to be sure I wasn't being stupid. And if I had someone else in my house, I'd have called them over and gone, "I'm trying to change my tail's appearance. I can't find where to go. Can you see what I'm missing?"