Deceptive reward scheme

[Vahlnir]

As far as fantasia is concerned, I can definitely sympathise with how the system surrounding it is confusing. In other MMO's, if you want to change your character's appearance it's a much simpler and straight forward event.

I would disagree. This game's character creator is very, very simplistic in its design. I have never heard of anyone having trouble with the character creation screen until this thread, and I've been playing since ARR open beta. lol

[Zanarkand-Ronso]

Before I sign off for today...

1) I'm not gaming the system for a re-do. I'm trying to get a first-do (technicalities aside).

2) Why does the Fantasia editor allow players to exit easily without making any changes? This would be a total disaster if I actually paid for it.

3) Why doesn't the final dialog say that you are exiting Fantasia instead of having a discussion about your hair?

4) Yes Fantasia was gift and there is no obligation on Square-Enix's part, but I find it rather disingenuous to not re-issue the Fantasia in my particular case. There is no cost to re-issue a virtual item, except unrealized revenue. The only way I can make that part work in my favor is to never buy anything again. I don't enjoy that idea. I want to get perks and more retainers someday, but if unrealized revenue is their reason for giving me this disappointing level of support, then what else can I do? In general, its not a good idea to spend money with businesses that don't support their customers.

5) Don't put my case into the same bucket as the other 10,000 cases that want Fantasia. I'm sure some are like mine, but not the majority. Square-Enix wouldn't have to re-issue Fantasia to 10,000 customers. Especially if the Appearance button is as exceedingly obvious as everyone says it is. Forgive my blind-sightedness.

6) People are trying to say I need to take responsibility. I'm not trying to play a blame game, even though I've finally succumbed to making UI complaints. What I'm trying to get is some support, regardless of where the blame lies. Sadly, too many tech companies don't know how to do that these days.

-- Im not gonna make a claim that you are trying to gain the System, but you already used your first-do. By definition, you are looking for a Re-do.
-- The Fantasia Editor is the same as the Character Creator. If you had no issues there, I fail to understand how you had issues here. Also, you claim to have done this before.
-- Are you sure you read it correctly? It should have given you a confirmation message that you are about to Finalize your use of the Fantasia.
-- Again, you want SE to fix YOUR error. You insist that somebody else pay for your mistake and say "Its no loss on them to just give me another one" Which combined with your claim that its Disingenuous that they DONT fix your Mistake, just breaths entitlement. And it is rather messed up of you to think so.
-- The appearance button is literally right there on the menu. My advice for ANY game you play, is to explore EVERY option on the menu before you click a Next, Proceed, checkmark, or X button again.
-- Yes...take responsibility that you made a Mistake. They happen. The problem with your posts is that you wont take responsibility for your mistake and say that SE needs to give you another Freebie for your own mistake. And claiming that them not doing so is bad and saying you wont support them, claiming they wont do so because of Revenue..
You might not realize it, but you are literally blaming somebody else for your mistake, and then telling them to fix it.

[Callinon]

Would I be deceived into thinking clicking X means next? No. Would I call it notably insincere? No. Would I call it dishonest? No.
Having worked in retail, I am immediately reminded of the time a customer was given a complementary drink, whom accidently dropped it a few seconds later and DEMANDED compensation for this "outrage". Said it was our fault the cup was too slippery and his socks ruined.

Also worked in retail, also had this customer. I think every retail store comes with this person, not sure... have to look in to that.

Also completely agree with the sentiment here. This strikes me as nothing more than "I screwed up, confirmed the screw up, and now I'm complaining about the screw up. And if you don't fix it, I'm never shopping here again."

Honestly... please don't.

[NickStinger]

This is exhausting.

"Are you sure you read it correctly?" <-- Yes. It said that my race selection affects my hair options. That was the one and final dialog box, with a Proceed button on it.

"Yes...take responsibility that you made a Mistake." <-- I made several, but that's normal because people are going to approach this editor differently. Making a mistake is not something to feel bad about. Learn and grow. It feels like your intention is to place blame.

Its upsetting to think that this problem can happen to people without there being any support for them. Especially so if you consider they spent money on it. My disagreement with Square-Enix's response was fair. You are free to disagree on that, but remember I am still free to disagree with them.

Buyer beware.


Anymore, I don't think there is anything I can say that will salvage this thread...

I originally posted into Tech Support. I wasn't looking to start a movement or gather an army of supporters. I never posted into General Discussion of all places. It was moved by a mod.

What I got for all my effort is a full and proper labeling by the community. I'm a KAREN now, so everyone is clear on this. As of 5 pages ago. Its toxic.

I never asked to infringe on anyone. I encountered a problem, disagreed with their decision not to support me, and followed the instructions by coming here to write about it. Nobody from support came to read. Nobody from the mod team came to stop the nasty labeling.

People may have similar problems in the future, but tuff luck. I'm out. You can all cheer after the door.

[Vahlnir]

This is exhausting.

"Are you sure you read it correctly?" <-- Yes. It said that my race selection affects my hair options. That was the one and final dialog box, with a Proceed button on it.

"Yes...take responsibility that you made a Mistake." <-- I made several, but that's normal because people are going to approach this editor differently. Making a mistake is not something to feel bad about. Learn and grow. It feels like your intention is to place blame.

Its upsetting to think that this problem can happen to people without there being any support for them. Especially so if you consider they spent money on it. My disagreement with Square-Enix's response was fair. You are free to disagree on that, but remember I am still free to disagree with them.

Buyer beware.


Anymore, I don't think there is anything I can say that will salvage this thread...

I originally posted into Tech Support. I wasn't looking to start a movement or gather an army of supporters. I never posted into General Discussion of all places. It was moved by a mod.

What I got for all my effort is a full and proper labeling by the community. I'm a KAREN now, so everyone is clear on this. As of 5 pages ago. Its toxic.

I never asked to infringe on anyone. I encountered a problem, disagreed with their decision not to support me, and followed the instructions by coming here to write about it. Nobody from support came to read. Nobody from the mod team came to stop the nasty labeling.

People may have similar problems in the future, but tuff luck. I'm out. You can all cheer after the door.

I found a comment someone made amusing, but that was the extent of it. Even so, others pointed out that it wasn't really the system that was at fault, but that it was your own error. You have acknowledged this yourself. They also attempted to correct you on what you feel SE owes you or needs to fix, when in reality they aren't obligated to do either and they honestly shouldn't. There is nothing to fix with the character creator other than perhaps adding more options. This isn't some sort of shady scheme. You made a mistake. It happens. We are all human and make mistakes of our own. Just take the loss like a champ and do it right next time and you'll be golden. Sadly, you don't appear willing to fully accept the reality of your situation, so I'm not sure how much help this post will be. If you came here expecting support for your own mistake and allegations of some sort of scheme or system flaw...well, you assumed wrong. The system is flawed in ways, but not in this fashion. Not for most people at least, since you are the first person I have ever met to have these sort of issues.

[Jin-]

You really dropping something you enjoy spending time for petty reason like that?
Mistakes suck and hurt but you learn from them.

[Jeeqbit]

There did not used to be a fantasia reward from this quest when I started the game and instead the reward came from being subscribed for a certain amount of time. I was extremely careful before using it because I was aware one wrong click could waste it. I rehearsed my changes on the character creation screen first.

If I had wasted it, I'm not normally someone who buys off the shop but eventually I would have saved up enough if I really wanted it. We should be thankful we even have the freedom to change our appearance at all. We didn't used to.

If it's such a problem to buy it and your character is still relatively new, you could just make a new character and skip cut scenes up to where you were.

[Zanarkand-Ronso]

This is exhausting.

"Are you sure you read it correctly?" <-- Yes. It said that my race selection affects my hair options. That was the one and final dialog box, with a Proceed button on it.

"Yes...take responsibility that you made a Mistake." <-- I made several, but that's normal because people are going to approach this editor differently. Making a mistake is not something to feel bad about. Learn and grow. It feels like your intention is to place blame.

Its upsetting to think that this problem can happen to people without there being any support for them. Especially so if you consider they spent money on it. My disagreement with Square-Enix's response was fair. You are free to disagree on that, but remember I am still free to disagree with them.

Buyer beware.


Anymore, I don't think there is anything I can say that will salvage this thread...

I originally posted into Tech Support. I wasn't looking to start a movement or gather an army of supporters. I never posted into General Discussion of all places. It was moved by a mod.

What I got for all my effort is a full and proper labeling by the community. I'm a KAREN now, so everyone is clear on this. As of 5 pages ago. Its toxic.

I never asked to infringe on anyone. I encountered a problem, disagreed with their decision not to support me, and followed the instructions by coming here to write about it. Nobody from support came to read. Nobody from the mod team came to stop the nasty labeling.

People may have similar problems in the future, but tuff luck. I'm out. You can all cheer after the door.

Yes, this is exhausting. Its exhausting to see that you will continue to double down that you Made a Mistake, and still turn around and tell SE they need to compensate your Mistake. Its wrong of you to think they should, its wrong of you to call this a scheme, and you are wrong to think you are gonna get support on the concept that SE not giving you a 2nd Freebie is grounds to stop supporting them.

You calling this community Toxic because it didn't agree with you just shows you are unreasonable. Nobody infringed on you, you are free to voice your opinion, just like everybody else. Those opinions might support you, they might be against you.

All of that said, with all my heart, I think its silly, and I would be very sad to see you leave this game, all because of your own mistake, and for being upset that somebody else wont take responsibility for it.
Please, either let it go and continue to enjoy the game...or just pay the $7 if you really want to change that one option on your Player character Avatar.

Best of Luck

[Jojoya]

Anymore, I don't think there is anything I can say that will salvage this thread...

Because you started it with a click bait title to mislead people. Of course it was going to go downhill.

There is no deceptive reward scheme. The reward is to get a Fantasia when you complete the final quest of ARR. You got that reward. That you failed to use the character customization UI correctly and didn't get the result you wanted is your error.

If you had said that the character customization UI needs improvement, you would have gotten far more constructive responses and likely some agreement (I think it could use a few tweaks itself).

Lesson: don't try to use click bait tiles to manipulate people into sympathy. It doesn't work.

[Lanadra]

I think I know what the guy has done. It's not an 'X' he's clicked, he means the tick. The pop up he's referring to pops up when you click the 'tick' button and he said bottom right, the 'X' is on the bottom left, the tick is on the bottom right.

But there's nothing misleading about this screen and I feel like calling shenanigans because of this part of the comment:

-snip, post length-

I'd be less generous to OP and say they're full of it. They botched it and are now raging at SE for their own mistake.

Seeing as I myself have a Fantasia active I decided to have a look.. I have also used one before like 7 or so months ago after finishing ARR and I recall it not being that complicated at all..







It's perfectly fine that you made a mistake, OP. It happens to all of us, we're human. But at least acknowledge it rather than rage at SE for an error on your part. Especially considering this wasn't even a Fantasia you had to pay for, accept that you messed up and move on.