Anyone that has ever played a lalafell for more than 30 days on any NA server can tell you that toxicity has always existed in the game. Hell, I'd expect most direct replies to this post could reinforce that argument.

As someone who has played a lalafell since I started back in the middle of ARR, I can tell you that there's probably less overall toxic behavior in FFXIV, but what toxic behavior that is present is more potent than in any other major MMORPG. In no other online game have I seen such hatred and vitriol against any players just for what race they play in a video game ranging from public hate rallies to booting people from parties and even statics and FCs because of the race they play in this game, yet FFXIV sadly delivers on that (and in spades on some servers).